Heavenly Desserts Northampton Reviews Summary

Cleanliness and Ambience

Pros:

• "The place was so clean ! Felt like I was in a posh restaurant!"
• "I was so impressed with the atmosphere of the place."
• "The seating inside is good and spacious."
• "Professional service in a clean and welcoming venue."
• "Decor is nice and elegant."
• "Very morden place with very good service."
• "Great cozy place, big choice of desserts."
• "Great food, the new menu is an improvement on the old one."

Cons:

• "General restaurant cleanliness needs attention."
• "The venue is not the cleanest. Overall, disappointed."
• "Uncomfortably hot in the dining area."
• "Toilets were filthy and disgusting."
• "Noticing the cob webs, ceiling lights not working."
• "It's freezing in the shop and I had goose bumps all over my arms."
• "No cleanliness. Water glasses were so dirty."
• "No food presentation."

Service and Staff

Pros:

• "The staff all friendly especially our waitress Alesha very confident."
• "Served by the sweetest waitress Rina. She was so patient and nice."
• "Alesha was absolutely superb! Excellent comm's and service."
• "The waitress (Rina) at heavenly desserts provided exceptional service."
• "We had a wonderful time. Mansur was a friendly and patient server/host."
• "Lovely girl Aiesha , she knew the menu really well, was very polite."
• "Doina is great, always service with a smile and no ask is too big or too much."
• "We will definitely be returning. Give a big thank-you to Donia."

Cons:

• "Waited for 1 hour for my order without anyone saying anything."
• "Instead of apologising, I was showed a photograph of juice carton."
• "The wait from being seated to having our order taken took over 15 minutes."
• "Waited around 15-20 minutes for our server to ask for our order."
• "Stood around waiting to be seated, and no one ever came to seat us."
• "Waited around 15-20 minutes for our order to be taken."
• "Service was extremely slow, desserts didn’t taste fresh and were cold."
• "Phoned up to inform them that they missed a drink off my order, then completely dismissed."

Food Quality

Pros:

• "The food was tasty and delicious, and my Mocha Cafe was spectacular."
• "The desserts were fabulous of high standards."
• "Waffles so fresh and fluffy. Empty plates all around says it all."
• "Food was lovely. I had the sundae which was delicious and great value for money."
• "Dessert is so good & filling! Doina was so warm and welcoming."
• "The desserts, wonderful. The drinks, awesome."
• "Great desserts as always. Presentation is a little less than the others."
• "Lovely desserts, however two of our desserts we're forgotten about."

Cons:

• "I ordered the chocolate ruby raspberry croffles which was just croissants heated in a waffle machine."
• "Waffles came cold and 'O So Heavenly' was missing the pomegranate."
• "'Milk Chocolate and Pistachio Shot' it’s thick, melted chocolate, no pistachio taste."
• "The hot drinks came out luke-warm and the desserts were inedible."
• "One of the waffles was cold and soggy and worst of all 'not cooked enough'."
• "The milkshake melted My America waffle was stone cold with it being mushy."
• "I’ve used to be a regular but they’ve let themselves go… prices went up, but the quality of service went downhill."
• "Portion sizing have significant decrease since our last visit."

Value for Money

Pros:

• "From the price point it was fair and pretty similar to other dessert places."
• "Usually the service is slow but on this occasion we were served within a reasonable time."
• "Good prices if you don't wanna have to spend too much."
• "The price point is really good. When you look at the menu quality and the restaurant surroundings."
• "Prices are pretty reasonable, staff friendly."
• "Child friendly and clean. Take out is available highly recommend!"
• "A classy environment with reasonably priced dishes."
• "Good quality ice cream, excellent chocolate cakes, crepes, pancakes and waffles."

Cons:

• "I used to love coming here for deserts but after lockdown their portion sizes have been reduced massively yet their prices have increased a lot."
• "Quite pricey for what it is."
• "They had charged 1.50 for essentially 20p worth of chocolate drizzle!"
• "Finally we ordered then was told to stand the other end to wait for it."
• "Food is really good here and not expensive at all but the staff needs to work on attitude/organisation."
• "The only negative bit I have about this Sweet-tooth satisfying place is that it's not near enough from my abode."
• "Ordered off just eat and had a delivery time of 30 minutes. This then changed to 90 minutes."
• "Very disappointed. I paid £17.50 for 2 cookies and melted ice cream."