The Bridal Gallery London * BY APPOINTMENT ONLY* Reviews Summary

Customer Service

Pros:

• "The Bridal Gallery in my opinion represents one of the best customer service!"
• "Agatha and the team were amazing from start to finish."
• "They are really nice people and know exactly what they're doing, they absolutely deliver when they say, which is a huge weight off any bride's mind!"
• "Agatha and her team are just brilliant! Service and quality of work was fantastic."
• "Ladies at The Bridal Gallery work with passion and smile."
• "Agatha and her assistant are so professional, warm, helpful and supportive."
• "Agatha has amazing attention to detail, knows what will look good on your shape before you even do!"

Cons:

• "It was small, dirty, cluttered, old and falling apart."
• "She didn't have a single dress we chose from her website nor did she know the names of the dresses she had in stock."
• "More than three times I've come to the shop at the door with someone inside and they don't even look in your direction."
• "They literally hadn't started working on my dress until I turned up."
• "At every appointment I had at the beginning, I was told to wait outside because they were running late."
• "Despite being the only ones in the (dirty) shop the lady said ‘well if you looked online you’ll see we’re appointment only’. Rude. Pretentious. Filthy shop."
• "Sadly I had a nightmare experience with the Bridal Gallery. My dress was beautiful but the service I received was awful."

Quality and Selection of Dresses

Pros:

• "The hours are flexible and the selection of dresses are out of this world!"
• "Agatha was brilliant at picking out a selection of dresses that would suit my figure/personality/style of wedding."
• "You can buy or hire from this shop and I ended up buying a to-be-discontinued sample in her sale - her pieces are such amazing value."
• "The dresses are great quality and most from well-known designers and can be bought or rented."
• "Bridal gallery has a great selection of dresses at reasonable prices."
• "There is a great selection (the shop is literally bursting with dresses)."
• "The shop is full of SO many dresses, and not only did she have the exact dress I was looking for but luckily in my size too."

Cons:

• "When we came for our appointment at 10:00am no one was there."

Value for Money

Pros:

• "Oh, and definitely value for money - to have a practically bespoke dress for the price I paid was truly amazing."
• "Much to my surprise, the prices were really reasonable and actually cheaper than some readymade dresses I had tried on and not been 100% happy with."
• "Prices are also much better than any shop in central London for exactly the same dress."
• "They are much more reasonably priced than other wedding dress shops in London."
• "The prices (by wedding standards) are very reasonable."
• "Agatha gave me such a great price that I had to have both!!"
• "There are so many amazingly beautiful dresses and at a very very reasonable price."

Cons:

• "It was the worst way to spend the last night before my wedding day. Agatha really did not seem to care at all."

Professionalism and Expertise

Pros:

• "Agatha is a dime and clearly knows what she's doing after being in the business for so long."
• "Agatha loves what she does and you can trust her with every specification."
• "Agatha is amazing at suggesting alterations that will make your dress exactly how you have dreamt it, or even better!"
• "Agatha was so helpful and understanding. She listened to what I wanted and quickly found me lots of options within a few minutes."
• "Agatha was extremely helpful, friendly, informative and understanding of what I wanted."
• "Agatha is so much fun to work with and is so incredibly knowledgeable about her craft."
• "Agatha is incredible! She knew exactly what kind of dress would look best on me and was professional and calm throughout every appointment."

Cons:

• "Walked in as we were in the area. Dismissed as soon as we walked in as we didn’t book an appointment."