Bridgfords Sales and Letting Agents Withington Reviews Summary

Communication

Pros:

• "The team at Bridgfords are responsive and clear in all their communication."
• "Mason Marshall is simply the best agent you could ever have. He was very professional, dedicated with a very good communication skill."
• "Emma was great organising times that suited us for both viewing the property and meeting her to collect our keys."
• "Isabelle ensured we secured the property and has been really helpful in keeping us up to date with everything we need to do for signing the property."
• "Jess has been so helpful with everything, very easy to contact and always happy and friendly."
• "Isabelle has been consistently on-hand for us at a moments’ notice throughout & has gone beyond to make sure our process was as smooth as possible."
• "The staff have kept me informed with daily updates regarding viewings and potential tenants."

Cons:

• "The things that annoys us the most, it's the difference when you were contacting them at the beginning (really nice emails, quick replies) and when you were contacting them because of big issues (like the door handle) where no answer was the most typical answer."
• "One has to send several emails (literally) and wait for weeks to receive any response."
• "Unprofessional service."
• "They lie about communications when they are clearly too lazy do anything about it themselves."
• "It is true though that on occasion it was VERY hard to get hold of anyone on the phones and you get an annoying recorded message."
• "They are consistently rude, unhelpful and highly uncommunicative about any issues."
• "I initially did not have a great experience with Bridgeford. No updates from them and when I did ring I would get passed around and wouldn't get much information on progress."

Professionalism

Pros:

• "They found tenant within days at asking price."
• "I would recommend Bridgfords in Withington to anyone."
• "Thank you for a wonderful experience in buying properties. Adam and Sian you truly are an asset to the company and go above and beyond expectations."
• "Hannah Cope was polite, helpful and professional throughout my parents house sale."
• "Recently, an excellent service has been provided by the Lettings Manager and his team."
• "I cannot recommend them enough and their service was exceptional."
• "The whole process is done with the utmost dedication and professionalism."

Cons:

• "Hands down the worst letting experience I have ever had in my life."
• "Absolutely horrendous service."
• "Do yourselves a favour and never ever give these people your time or money."
• "It will be all smiles and fake-help until you actually sign a contract to rent with them and then they become an absolute joke."
• "There is a lack of care for you as a tenant and your protection/right as a tenant."
• "We were shocked by the poor efficiency and communication."
• "Worst service we have ever had letting a place."

Responsiveness

Pros:

• "Providing constant updates and information and also pushing for us to move in urgently."
• "I have found Jessica Nunn excellent and her team really valuable."
• "I would highly recommend this mortgage advisor and this estate agents, they are kind, caring and human in what can be a stressful process."
• "Isabelle got back to me very quickly and dealt with securing the property I wanted swiftly."
• "She was professional and kept me up to date every step of the way."
• "Spoke to Izzy and she was extremely professional and very informative."
• "I would like to particularly highlight their communication skills, as they were readily accessible and quick to respond to queries."

Cons:

• "Just to finish the experience as we started it.... it took us 50 days (and.... around 10 phone calls and 5 emails), from leaving the house to finally get them to tell us how much of our deposit they were taking."
• "The letting agency did not process the deposit release forms for over a month, for no good reason."
• "Problems started even before moving. We were supposed to moved in on the 15th of December... they didn't do the 'background check' yet, so we could not move in that day but the day after."
• "Our property was not ready for move-in at the time we had agreed which was disappointing."
• "After hurriedly making the payment needed communication dropped."
• "It seems that lies and deceit are common at bridgfords."
• "THE DAY AFTER I wrote this, and I emailed customer care I got a call apologizing and with the promise that the whole process was going to be faster. More lies."