Thornley Groves Estate Agents - Prestwich Reviews Summary

Agent Interaction

Pros:

• "Tom Lee was quick with every single reply, asked the right questions, was swift in searching for the relevant information for me, and was always available and open for follow-ups."
• "From the start of our journey to putting it on the market we have been impressed with the process."
• "I spoke with their Tom Lee about a particular property. He couldn't have been more. Informative and helpful."
• "Karen Filson at Thornley Groves was professional and attentive, answering all my questions."
• "Thornley Groves team have been very efficient and supportive throughout the process of rending our my flat."
• "Liam was extremely helpful and quick to respond for any queries or concerns."
• "Liam Pope was an excellent agent who was friendly, professional and most of all very good at his job."
• "I can't recommend Liam Pope at Thornley Groves highly enough."

Cons:

• "Thornley Groves' service fell far below expectations. Communication was practically non-existent."
• "They are the worst company to rent with especially if you are on their reposit scheme."
• "They were fine during the viewing and signing process of the tenancy. But now we have signed and moved in; anything as simple as getting a second fob to get into the building has been a nightmare."
• "As landlord had been with this agent 10 years, no problems, but recently Management team not professional at all."
• "Unprofessional and incompetent company. They are only interested in your money and even if you are a good tenant they will kick you out with a section 21 notice to increase the rent and get another tenant."
• "Poor communication and a very poor attitude indeed."

Property Management

Pros:

• "I have had some really bad service and poor experience with estate agents before. However, Thornley Groves in Prestwich really has been fantastic."
• "Thornley Groves recently look over management of the property I am renting and handled the renewal of the tenancy."
• "Purchased a property through Thornley Groves as first time buyers. Had a really great and seamless experience."
• "Liam Pope was very helpful in the initial stages."
• "We were shown a property by Karen Filson, who was a wonderful person."
• "Liam and the staff at Thornley Groves Prestwich did a great job in renting out my property quickly."
• "Liam and Amanda helped me in moving to this new place seamlessly."
• "The overall experience was excellent, and in particular, our main point of contact Liam at the Prestwich branch provided a very proactive service throughout the re-letting process."

Cons:

• "They will rinse you out at the end. Was charged £1200 at the end of tenancy."
• "Also if there is mold in your flat good luck because it will never get fixed."
• "Thornley Groves arrange the let for my flat in Manchester. They had about six potential tenant viewing arranged within a week. They made the arrangements and signed the papers for a couple with the next week. We found the last tenants previous ones had not told anyone about certain problems."
• "As a landlord had been with this agent 10 years, no problems, but recently Management team not professional at all."
• "On the 11th July 2022 I received confirmation that my offer on a property had been accepted. As of 17th January 2023, I am no further to moving into the property than I was over 6 months ago."
• "Unprofessional and incompetent company. They are only interested in your money and even if you are a good tenant they will kick you out with a section 21 notice to increase the rent and get another tenant."
• "Extremely poor customer service. All their sales agents are extremely rude and lack basic professionalism such as how to talk to people, especially the Sales Managers."