Bridgfords Sales and Letting Agents Didsbury Reviews Summary

Customer Service

Pros:

• "Lisa and Scarlett from the Didsbury sales team managed to restore our faith as they were absolutely brilliant!"
• "Lisa provided great support during our recent purchase through Bridgfords in Didsbury, with great communication throughout the process."
• "Our mortgage advisor Pam Huq was extremely helpful every step of the way."
• "A big thank you to Lisa Millward and Simon Fish at Bridgfords in Didsbury. They were excellent in arranging viewings and keeping me updated at all times when selling my property."
• "Lisa is an absolute ray of sunshine, always positive and helpful!"
• "The staff kept me informed and liaised with me throughout."
• "Angela at Bridgfords has been stand out in her professionalism and efforts to help me find a new home."

Cons:

• "Their response times are poor, their resolution to reported issues is non-existant."
• "House dirty when we moved in, constant maintenance requests ignored."
• "The agency is extremely slow to deal with repairs."
• "Never answered the phone and incredibly reluctant to help."
• "Non responsive to Tennants or Landlords; don't carry out tasks agreed when original letting was made, terrible checkout report that they had to re-do after the fact which was a waste of time as they wouldn't follow through with anything."
• "Also just heard bad things about bridgfords being really pushy with sales. My friend rents with them and they have been a nightmare at communication so my experience backs this up!"
• "Horrendous experience from start to finish."

Efficiency and Professionalism

Pros:

• "We have used Bridgfords to manage our property for the last seven years and have found them to be very efficient in all aspects: tenancy finding and management, property repairs, inspections etc."
• "Best letting agent experience so far. Bridgfords Didsbury is very professional and it has a very organized system."
• "They always follow up when they say they will and are proactive in making each step as simple as possible."
• "Really efficient letting agent. Ayesha made me feel comfortable during the viewing through great adherence to COVID guidelines."
• "Rented our new property with Bridgfords Didsbury Branch as letting agent. Convenient online referencing and moving made easy by Tili online tool to set up gas, energy and water supply plus Council Tax."
• "Very professional and helpful team at the Didsbury office."
• "Louise and Lucy in the Lettings department... are proactive in making each step as simple as possible."

Cons:

• "Nothing done in the year we lived in Didsbury and when we moved out the landlord ended up taking £200 out of our deposit because of all the issues we raised with bridgfords that have NEVER been resolved."
• "We spent 2 years without a proper contract; terrible at servicing, we spent nearly 4 weeks without a fridge."
• "Every single week I would call Bridgefords to chase this refund... I would be told that 'it was being sorted', or 'the accounts department are processing it', yet a week later, after having not received the money, I would be fed the same story."
• "3 months since we left still no deposit returned and being charged multiple deductions that are completely fabricated."
• "Very disappointing experience when renting for the 1st time and will never be going back to them for future references."
• "Couldn’t recommend this company less if you are looking to rent a property."
• "This was my first experience with letting, and it's such a shame that because of this, I will now refuse to ever use Bridgefords again, or recommend them to anybody I know."

Staff and Support

Pros:

• "Recently sold a property in Parrs wood and got fantastic support initially from Scarlett and then substantially from Lisa."
• "Lisa Millward is an absolute star with the patience of a saint."
• "Brilliant regular communication throughout and very friendly and personable yet professional staff."
• "Ayesha was lovely professional and prompt with responding to my emails."
• "Lisa was great throughout my home buying experience. Kept emails/calls to only the important things and got in contact with solicitors to make sure things were moving along nicely when needed."
• "Having completed on the sale of my house I would like to thank all the staff at bridgfords for the the personal and excellent service they provided."
• "Thank you to Lisa who was always on hand and responsive to answer any queries we had, and took a lot of stress out of moving house!"

Cons:

• "After making an initial enquiry via phone, I was left with a feeling that the agent who I spoke to couldn't care less about me as a potential customer."
• "Failed to provide us with a front door key for the communal front door for 9 months!!!"
• "Messing up payments as well as locking us out of our own house and leaving us without heating or hot water for 5 days in November."
• "Courtney from the Didsbury branch was particularly unhelpful."
• "Booked a viewing for a house to buy and they never sent me any information. I rang on the day of the viewing twice with no answer."
• "The racism myself and my partner have experienced during our search for a property is shocking."
• "Sad thing is, this undercover racism will continue as they can cherry pick who they want."