Reside Manchester Reviews Summary

Professionalism and Knowledge of Staff

Pros:

• "His professionalism, punctuality, and deep knowledge of the properties made the viewing process smooth and efficient."
• "Zvi was really helpful and informative throughout our entire moving in process."
• "Every staff member I’ve dealt with has been extremely professional, knowledgeable and efficient."
• "Max was extremely helpful at the viewing and throughout the whole process."
• "Josh has been very helpful and professional to provide insightful advice on our purchase."
• "Emily Martin was wonderful showing me around the flat - professional, but friendly, open, approachable and genuine."
• "A pleasure to deal with Derren & Chelsea. They were always really quick at responding to queries and easily contactable."
• "Steven was super helpful throughout the process and answer all questions we had really quickly."

Cons:

• "After signing a years tenancy, we discovered that not only had Reside omitted knowing anything about water ingress, continuing to lie about any knowledge of it, but they also failed to resolve the abundance of issues throughout the tenancy."
• "Moreover, the second toilet had a leak and was only fixed because it affected the apartment below, even though it was reported that the floor was soft in the first year, brushed off again."
• "We were left for 10 months without a functional and working hob, I was constantly dismissed and ignored by the property management team."
• "I was left with a non-functional toilet for 6-9 months and no compensation given."
• "I was left with mould in the ceiling of the same toilet for the entire duration of the stay."
• "Really disappointed after driving a long way for a viewing to be waiting outside."
• "Didn't repair anything during the tenancy, constantly deflected, are trying to charge for wear and tear."
• "This agency is absolutely horrible. They charge hundreds, if not thousands, of pounds for literally everything."

Customer Service and Responsiveness

Pros:

• "Zvi also left us a coffee on him the day we moved in which was a really lovely touch."
• "Megan was fab too. We are ecstatic to be starting a new chapter in our gorgeous new apartment."
• "Had to write a review about some great customer service I received today from Abigail S."
• "At an already stressful time, Lauren (our property manager) has been so unbelievably prompt, helpful and understanding."
• "Our tenancy renewal was flawless. All the document works were handled by Abigail who joined recently and has done it wonderfully."
• "Amy and Megan have also been lovely and helpful making the referencing and payment process very easy."
• "Special mention to both Megan and Zvi who have answered all 100 of my questions, and made the process not only easy but enjoyable too."
• "Great team to work with. Professional from the start. Both Lauren and Laura are extremely good with business."

Cons:

• "Issues included severe water ingress, leaking soil stack, broken windows (sunken and unable to open without struggle), broken ventilation (awful sewage smells) and the list goes on…"
• "The refrigerator and freezer broke down and took 5-7 days to be replaced (all my food had gone to waste)."
• "The management company Zenith is equally to blame as they had left us with a faulty fire alarm system in the entrance of the building that was beeping for the entire duration of my stay."
• "This experience has left me scarred from tenancy for life, and probably 50% of the reason I left the UK."
• "I am now in dispute over my deposit as the agency has been trying hard to push maintenance cost over to myself and played it off as “cleaning costs”."
• "Moreover, the second toilet had a leak and was only fixed because it affected the apartment below, even though it was reported that the floor was soft in the first year, brushed off again."
• "Not even worth a star!! Don’t bother using them. A little breakdown on why you should never use them and save yourself the time and effort: 1: They cancel viewings half hour before agreed time 2: If there was a score for unprofessional they would get a 10/10 3: OVERALL run and save yourself!!"
• "My flatmate and I moved into a new property with reside this September and they were very helpful and friendly, particularly our estate agent Jessica! Would recommend them to anyone looking for properties to rent in Manchester"