Dream Apartments Manchester Reviews Summary

Security and Safety

Pros:

• "Didn’t have to pay any deposit and the room was actually pretty good."
• "Location: Very easy access less then 10 minutes off the motorway."

Cons:

• "The 5 minute walk from the car park to the apartment was unsafe and dangerous."
• "The door looked like it had been broken into, the walls were bashed and filthy."
• "Our bedroom window didn’t close properly so we heard everything outside during the night."
• "Apartment complex was dirty and unkempt."
• "The elevator and hallway smelled really bad and it was dirty the whole time."
• "Noisy neighbours playing music 1am-4am and starting again at 8.30am."

Staff and Customer Service

Pros:

• "The staff were wonderful and couldn’t of been more helpful."
• "The staff were friendly upon arrival, simple check in."

Cons:

• "Staff: Cold and hostile welcome from an extremely rude and ill-mannered receptionist."
• "The staff were rude and unhelpful. Also charged us £300 in damages for damage that was done to the apartment next door!"
• "The man at the desk looked very drowsy and stoned!"
• "Awful service. Took me an hour to check in, security tried to kick me out because my room was mistaken for a noise complaint."
• "One night visit in Manchester, chose Dream due to the location which is central for Manchester. The apartments had everything we needed and got a good night’s rest."

Room Quality and Cleanliness

Pros:

• "The rooms are basic, but were clean and tidy and had the facilities we needed."
• "Really recommend Dream for location and spacious apartments."

Cons:

• "Room & Facilities: Unsatisfactory but habitable. Very cheap amenities and furniture therefore, uncomfortable."
• "The room was dirty, the pillows on the sofa had blood on, the cups were dirty with sticky residue on."
• "4th room was practically a flat that had previously been lived in, the door looked like it had been broken into."
• "The apartment was spacious and provided us with each item we needed during our stay. Had high quality dinner and drinks at 20 Stories which set off a great celebration."

Booking and Payment Process

Pros:

• "Fortunately Agoda were great and gave me a full refund plus £300 compensation to book an alternative."
• "Received email 7 days before stay informing me I can book parking."

Cons:

• "SCAMMERS! Force you to pay £100 deposit and they promise to pay it back and never do."
• "Please avoid at all costs it's not worth the stress! 7 Months on we have finally received our £200 deposit back!"
• "Shocking!!!!! Avoid. I booked a night there for valentines had It booked for a while for them to ring me after nearly 200 pound for the room to tell me a few days before my booking that I needed another 200 pound deposit."
• "I’ve been waiting 4 weeks for my deposit to be returned as they made a mistake when taking it from me, now they won’t answer my calls."