Valentinos Reviews Summary

Food Quality

Pros:

• "The food was fresh and delicious. Authentic Italian cuisine the Italian way."
• "Beautiful meal and great value for money. Steak melted in your mouth and the goats cheese starter was delightful!"
• "The pasta was perfectly cooked, and the seafood sauce was flavorful and rich."
• "Delicious food, fantastic service, and good value for money."
• "The food is very well presented on your plate, very friendly helpful staff."
• "The food and service excellent, I had pumpkin filled pasta and my wife had lasagne."
• "The portions were very generous and the quality was 10/10."
• "I ordered the tagliatelle marinara, which was exceptional."

Cons:

• "All the food was presented beautifully, however my vegetables were a tad overdone."
• "My sister took a bite in the chicken and it was red, asked for it to be redone."
• "The carbonara was not edible, in fact I threw up all night so clearly something wrong with it."
• "Food was Cold and meat dry and over cooked."
• "My husband ordered lasagne which came looking like tomato with some pasta layers."
• "Starter goats cheese Rock hard and burnt. My partners ravioli dish undercooked."
• "My medium steak Rossini was more than well done."
• "Strange flour taste left in the mouth from the tagliatelle carbonara, seemed bland."

Service and Staff

Pros:

• "The staff were friendly and service was good."
• "Our waiter Ecubar was very friendly and attentive, an asset to the team."
• "Very nice food, staff are super nice too and I liked the big room."
• "Staff for doing a great job when under so much pressure - the place was heaving!"
• "The service was friendly and professional, and the atmosphere was cozy."
• "The staff were welcoming, happy, and polite."
• "Thank you Valentino for such good food and service."
• "Staff were excellent. The service was extremely prompt."

Cons:

• "Our main course was really nice but one lady staff was very rude and irritated by us."
• "One of the ladies seemed upset to have to take orders, rude and not interested at all."
• "The staff are very welcoming and friendly, but the tables are incredibly close together."
• "The staff talk down to you; only positive was the girl behind the bar who apologized."
• "Really disappointing evening considering the service here is usually exceptional."
• "We had a long wait for drinks, but the food was excellent."
• "Waited for 15 minutes for someone to bring the bill, asked 3 staff members, no reaction."
• "Waiter muttered something under his breath when we declined dessert."

Ambiance and Atmosphere

Pros:

• "Food is delicious, the atmosphere is lovely."
• "Large portions. Beautiful decor and authentic music."
• "It is lovely to not be rushed and the time between courses was perfect."
• "The atmosphere here, authentic Italian background music with Impromptu singing from the staff."
• "The restaurant itself is immaculate."
• "With a Vespa parked outside and a welcoming atmosphere."
• "Really enjoyed our first visit to this restaurant. It was really busy but the service was excellent."
• "The restaurant is very clean and well decorated."

Cons:

• "It was so noisy downstairs it was hard to have a conversation."
• "It was a bit close to the front door and as it was busy got a fair bit of wind every time."
• "The tables were close together but a nice condition so still felt special."
• "Tables incredibly close together so the staff get pretty close to you."
• "Food great, set menu during week at £13.95 for two courses very good, only criticism a long delay for order."
• "The only thing that let's the restaurant down was the lack of parking."
• "Booking a table was a waste of time when we arrived restaurant was full NO social distancing."
• "Place was empty till 6 when 2 couples and 1 family came in, Bolognese pizza was cold."

Price and Value

Pros:

• "Great value for money."
• "Prices are good, in line with most local restaurants, wine, oh wine was great too."
• "Very well priced. Everything is done right under current situation."
• "Our first nights bill with a shared starter, mains and wine plus teas was a slightly more than average £80."
• "An exceptional place to dine if you are in one of the hotels outside of the wall. And if not just go there."
• "The bill was also not scary. I will 100% be back again."
• "Prices are very reasonable (we were pleasantly surprised when the bill arrived)."
• "Food arrived quickly, to temperature and truly outstanding in flavour. And all for a reasonable price."

Cons:

• "The last thing you want to hear is 'well they are all good we haven't killed anybody yet' for an overpriced starter."
• "The bill came without any apology or explanation. The saving grace was the calamari, and has spared this a 1* review."
• "The only regret we had was that the portions were huge and we could not eat it all."
• "Overpriced for its quality."
• "The carbonara was not edible and my partner's lasagne was like mush."
• "Tables: comfortable and enough room too, but drinks can get very expensive."
• "The lasagna could not be eaten as it was over cooked we believed it should not be on the bill."
• "Our group was overcharged both times we've been. Won't be going again."