Romans Letting & Estate Agents High Wycombe Reviews Summary

Customer Service

Pros:

• "They are professional and take pride in their exceptional service!"
• "Stephanie and Lyndsey went above and beyond and I cannot fault anything about them or their part in our house purchase."
• "We have had a fantastic service from Stephanie who was extremely professional, with excellent communication skills - she kept us informed every step of the way."
• "Stacey Cowap in property management is simply brilliant, I reported 2 issues in the morning and dispatched two separate teams immediately and issues were resolved by 5pm."
• "The professionalism and determination from the whole team has been amazing."
• "A very professional team with excellent communication and frequent updates."
• "Great team of caring and supportive professionals who sold our property in no time."

Cons:

• "Sarcastic staff needs reviewing by senior management."
• "Called to arrange a viewing on a property and the agent indirectly implied that I was lying about having a mortgage in principle."
• "Very poor service to me as a landlord."
• "They only let us know the flat is not available to view after a 90 min drive to get there because they didn't have the correct keys."
• "Zero customer service so I wouldn’t trust this particular branch."
• "Return of former tenant deposit delayed unnecessarily, 3 overcharges on landlord account for services not carried out or requested."
• "After 5 calls from my property manager and 4 calls from myself all with messages left on answer phones no one called back."

Property Management

Pros:

• "She has been supportive and fair to both myself and the landlord ensuring no one is sided with."
• "He went above and beyond to ensure I was informed, took my side and helped me to find a great property that suits all my needs."
• "Fortunately Stephanie at Romans was great to deal with via email or on the phone, keeping me regularly updated on what was happening and what I should do next through the whole process."
• "The service was seamless and they truly cared about matching the right tenant, at the right price in the right place."
• "They ALWAYS returned calls, emails and go above and beyond to understand your needs and help get you through to completion."
• "We are always impressed with the efficiency and professionalism displayed by the property management team at Romans, especially Lisa Holt who over the years we have built a great working relationship with assisting with plumbing and heating issues."
• "Stacey (Cowap) has been excellent in the day-to-day management of my property."

Cons:

• "We didn’t have hot water when we moved in and for more than a month – to which the Property Manager advised we can use a kettle as an interim shower/bath solution."
• "I've lived in my property for 5 months now, the original process was fine however we have discovered our house has many repairs that are required."
• "I have never lived in a property in this state and I doubt the landlord is being communicated to regarding these, as no landlord would be happy with a house in this state especially when the tenants are offering to help with costs around handy work."
• "There have been issues both in the development and in the apartment which have been resolved to my satisfaction."
• "The bathroom does not have ventilation or window, black mould and damp in the bedroom, water marks on ceiling and walls, to the point where our duvets are damp and mouldy."
• "We had some unpleasent experiences with our downstair neighbor."
• "Tenant with Romans for multiple years. Avoid at all costs - they cannot complete a contract with correct names/price and will then lose your contract asking for a new one to be signed!"

Communication

Pros:

• "Stephanie and the team at High Wycombe have been very helpful. They've been very good at contacting me, and keeping me in the loop/responding to my queries."
• "Even during the height of the lock down and with staff on furlough, they managed to get an agreed sale within 2 weeks of going on the market, and the exchange made within 8 weeks."
• "From the very beginning to the completion communication was excellent."
• "The whole process was easy due to the clear communication, positive vibes and knowledgable individuals."
• "If it wasn't for them chasing and supporting, the process would have taken much longer."
• "She kept in touch throughout the process and provided us with regular updates."
• "They all kept me in the loop with any updates throughout our purchase no matter how small it may have been."

Cons:

• "Sadly they chose another firm, Wye, who were the complete opposite; unresponsive and unprofessional."
• "They were quick to take a year's worth of rental from us (during COVID) - which quite plainly could have paid our mortgage off, in our home country, but don't deem it urgent to repay us our deposit."
• "Unfortunately I had to remove a star due to having to deal with slow responses while we have issues in our building."
• "We had a really long chain and there have been many stumbling blocks along the way... it's just as though there have been so many walls put up, and Romans were there, by our side, to pick up the pieces every single time."
• "The experience with this agent, has been nothing but unpleasant."
• "When I first dealt with Romans, they were wonderful. However, now... I find them extremely difficult to deal with."
• "I will say the recommended solicitors by Romans (Bindman Solicitors) were very painful to deal with, next to no communication, lack of information and failed to advise us of very important steps needed to complete."

Professionalism

Pros:

• "I'm a first time buyer and have learnt how difficult purchasing a property can be. I am finally at a point where I have exchanged and look forward to completing."
• "Romans and in particular Stephanie are the best. From the first converstaion to the final exchange they were professional, friendly and knowledgeable."
• "As a result of his hard work a tenant was found quickly and the process was professionally managed."
• "Moved recently with Romans. Received impeccable service from the company, Ryan in particular."
• "A personable and professional team run by the High Wycombe manager, Stephanie Furness."
• "The team managing this were responsive and helped drive an accept to complete in 2 months during covid."
• "Excellent experience with Romans."

Cons:

• "Very unprofessional staff."
• "Absolutely shocking!!!!"
• "Landlords: if you wish for your property to be well-maintained and communication to be effective simply avoid Romans and KEEP ALL OF YOUR COMMUNICATION IN WRITING."
• "Don’t waste your time."
• "I cannot wait to move out of the property I rented from them and will be for ever grateful I never to have to rent from them again!"
• "We outlined all of this to the Property Manager since week 1 in writing, attaching photos of damages as we did not possess a inventory report back then. No updates or resolutions followed up."
• "I’ve had experiences with other letting agents who continuously let me down but this has been so easy and stress free."