Sainsbury's Reviews Summary

Store Atmosphere and Layout

Pros:

• "Our family’s market..we like to shop regularly from sainburys green lanes(winchmore hill)..parking, starbucks, argos, pharmacy and other shops really big pluses for this location."
• "Top points for quality, ambience, shopping experience, staff helpfulness and friendliness and range of products."
• "It's a good size shop located at winchmore hill with a good sized car park."
• "Plenty of parking, good selection of produce, not too busy in the afternoons."
• "Clean and tidy store. Good availability of stock and well laid out."
• "This place is terrible for serving, only has 2 tills open despite the size of the store."
• "It's a lot cleaner and the aisles are set out properly now."

Cons:

• "The atmosphere is reminiscent of a morgue and the poor staff look like they all just want to burst into tears with all the bizarre rules around the self scan checkouts."
• "Dirty, expensive and poorly stocked. Had a fully trolley and was horrified to find that only self service check outs were available."
• "Depressing experience all round. Such a drab, life sucking interior - feels like something out of the 70's."
• "Good store however layout is really badly designed, left hand side of store is hardly visited yet it take main part of entrance."
• "The shopping experience is poor, the store doesn't flow! Food Isles are disjointed, unpaired...!"
• "Could do with updating Inside, as it's looked the same forever."
• "But my biggest gripe is how in 2024 the WiFi is as good as useless."

Customer Service

Pros:

• "Staff are friendly enough but overworked and understaffed."
• "The process of collecting your paid reservation over the phone or paying there for your item won't take you up 2 minutes between handing them your reservation code and collecting your item."
• "Some of the staff are friendly and helpful."
• "Experience here really depends on who you encounter. Some of the staff are wonderful and go beyond their duties."
• "The staff members were friendly, approachable, and readily available to assist with any queries or concerns."
• "Staff always helpful even though this is an extremely busy branch!"
• "I would like to thank all the staff for being so kind to my elderly late dad during his visits when he was suffering from Dementia."

Cons:

• "Dreadfull customer service rude badly trained staff."
• "Staff are rude, to the point of being offensive."
• "Alina the exceptionally rude Asian female 'assisting' at the self checkout always makes sure my shopping experience is filled with stress and annoyance."
• "Given conflicting information regarding returns. Supervisor totally unsympathetic regarding crossed wires."
• "Unhelpful staff. After a product and couldn't see it on the shelves tried to find the Customer Service point and was told you now have to queue up with all the people buying cigarettes."
• "Worst customer service got the wrong baby milk and didn't even left the store and try to change them they Said no we can't change it."
• "The staff have become lazy and rude."

Product Availability and Quality

Pros:

• "Sainsbury's own brand / signature items are great."
• "Variety of authentic and imported products, your home shopping list will definitely be matched by the supermarket's quality services."
• "The fresh fruit and veg are particularly good and I love the sushi bar."
• "Has a meat deli, cheese counter, fish monger, rotisserie, sushi counter, pizza maker, and bakery/patisserie as well as clothing, homeware, jewellery and toys."
• "Despite the high foot traffic, the store was exceptionally well-stocked, ensuring that all customers had access to a wide range of products."
• "First time shopping here, very impressed, the queue to get in was well managed and went down quickly, very well stocked shelves, and very nice staff."
• "I never leave the store empty handed, there is a great selection of food choices, produce and alcohol."

Cons:

• "2 days before expiration date the blueberries I bought there were mouldy."
• "They didn't have half of the basics I would expect to be able to buy, low stock?"
• "Stocks are poor, cayenne pepper not been stocked for weeks, and dishwasher salt is off the shelves."
• "No stock of offer products, I've been three times and unable to get many offer products."
• "Often don't have things on offer in stock."
• "This branch literally never sells any yellow bananas, three or four varieties but all green."
• "I also wanted some milk - most of the cages were empty at 10.30am."

Additional Facilities

Pros:

• "I really like going to this Sainsburys only because it has Starbucks and Argos inside it."
• "There's an Argos which brightens things up."
• "It makes it really convenient for me to get my groceries and have a quick catch up with my friends over a cup of coffee."
• "They have a few disabled bays and children bays."
• "The Argos store in there is the most efficient Argos I have every been to."
• "It's the most convenient Supermarket in the area of Winchmore Hill. Carpark is massive."
• "Large store friendly staff lots of parking bay's easy access if you are tired from shopping you can always stop for coffee or tea or something to eat."

Cons:

• "So much for a car park attendant, and very disappointed as me and my wife and 2 month girl couldn't find a space so had park in a normal bay!!!"
• "Spacious car park although attention to disabled bays is required."
• "But the lady named SHILPA is very very rude she doesn’t give to my mum cigarettes because of her poor English that’s why she refuse to service her."
• "There is always at least one urinal out of order and the hand dryer never seems to work."
• "Toilets could be cleaner and bigger."
• "The Gents toilet yesterday: front door jammed, both urinals broken."
• "2 people at the door & 1 CCTV guy & they allow non mask wearers to enter & go through checkouts in the store unchallenged."