William H Brown Estate Agents St Albans Reviews Summary

Customer Service

Pros:

• "Jasmine has been very supportive in getting our rental agreement through quickly and always been around to answer my questions."
• "Janki Chauhan has been a conscientious, extremely nice, courteous, efficient and caring manager and contact person all the way through our tenancy."
• "Special thanks to Zac who is an extraordinary agent, for being so responsive at all times."
• "Chloe was extremely helpful, caring and professional."
• "Response time to the queries via email/phone has always been super fast."
• "James has made the whole experience so simple and stress free."
• "Emily has been extremely helpful, supportive and went above and beyond on more than one occasion."

Cons:

• "The lack of communication was breathtaking."
• "They often took several months to respond to queries and requests for repairs."
• "As said by others, William H Brown couldn't care less. No updates whatsoever on progress, only multiple sales texts about buying broadband and utilities through them."
• "Seemingly pointless complaints to higher management within Sequence and William H Brown resulted in us basically coming to the conclusion that they don't really care about the plight of tenants."
• "We missed out on viewing a house because or poor organisation and communication."
• "The manager Emily Walker been falls promising every week that I will be getting my deposit back."
• "After returning the keys, we have chased them for three weeks to get our deposit back and still no sign of it."

Professionalism

Pros:

• "Brian was consistent throughout and successfully got us the mortgage offer we had been hoping for."
• "He kept me sane throughout an extremely difficult wait for a mortgage, and chased the bank in question relentlessly despite horrific service levels on their side."
• "His professional, timely and friendly manner reduced the stress of buying our new home."
• "A massive thanks especially to Prabs who has made the process very smooth and easy to understand in a very professionally and friendly manner."
• "Had a great experience buying our property with William H Brown. Brian kept us informed at every step."
• "We viewed a property with Jasmine last week and she was very professional with following the COVID-19 guidance."
• "It has been an absolute pleasure dealing with all the team at William H Brown."

Cons:

• "Eventually we got an offer, we feel in spite of the agents, not because of them, which we chose to accept."
• "Will not consider them for any future renting of my home or selling of home."
• "It took 9 attempts to get the new lease correct, they withheld some rent for unknown reasons and charged for an inventory I haven’t had."
• "Avoid at all costs. Use Frosts instead!"
• "Having invited William H Brown to value our humble 2 bedroom flat... the lack of communication was breathtaking."
• "Individually, everyone at the branch is pleasant enough but collectively it is a circus, and the joke it seems is on us."
• "Avoid these guys like the plague!"

Efficiency

Pros:

• "Jasmine who has an amazing negotiation skills."
• "Zac was dealing with our property purchase and he kept in touch with us regularly."
• "Janki and Jasmine were brilliant in finding tenants for my property and getting all the documents sorted to get it let out."
• "I interacted with Janki from William H Browns, who helped me find a house very easily and the ensured the entire paper work went through seamlessly."
• "Craig spent a lot of time and effect on the initial setup and Brian and the rest of the sales team liaised well making the whole process run smoothly and managed to arrange four viewings in one day resulting in two offers."
• "She has answered all my questions, and made the whole process very easy and stress free."
• "After submitting my offer, the application process went very smoothly and promptly."

Cons:

• "They were terrible to negotiate the agreement with the landlords and kept calling us at work to do their job and track down the referrals from our previous agency, although we paid £120 for that service!!"
• "Utter incompetence from start to finish."
• "Assured us there was resident parking available with the property, which turned out to be false."
• "We rented a terraced house through William H Brown a year ago. We've been put in a both unexpected and difficult situation by their then lettings team."
• "First, they increased our offer to the landlord by £50 without our consent, which obviously made the landlords very happy and unwilling to take any less."
• "Just to finish it, instead of accepting a money transfer they suggested paying by card on the day we collected the keys, to which we agreed. Once at their offices they took our cards and overcharged us by £800!!!"
• "We missed out on viewing a house because or poor organisation and communication."