Lauristons Estate Agents Wimbledon Reviews Summary

Customer Service

Pros:

• "The team were great at using their marketing list to get viewers through the door immediately and the marketing pictures were absolutely beautiful."
• "I found Lauristons professional and reliable assisting in what ever way they can to get the matter completed."
• "I worked with Polly from viewings through to completion. She's been friendly, professional and hard-working, easy to contact and quick to respond."
• "Chuk Agudosi at Lauristons was simply outstanding in getting our sale through."
• "Polly at Lauristons was fantastic. She was professional, friendly and very helpful."
• "Handled the sale from enquiry by me to put the property for sale to the completion very professionally."
• "I have found Lauristons to be very efficient and reliable in selling my home."

Cons:

• "It was so poor that myself and my wife had to move out and rent our previous flat for a week at the cost of £300 while Lauristons got their act together."
• "Absolutely tried to make me unjustifiably pay for redecorating the flat I lived in."
• "It took one month to get our flat into the conditions it should have been in from day one as Lauristons simply didn't seem concerned."
• "Someone in this agency facilitated problematic subletting."
• "Unfortunately Lauristons took the side of the landlord, continuing to work with them and I was never compensated."
• "Con artist! DO NOT RENT WITH THEM."
• "This is perhaps the worst rental agency I have worked with... they have around £650 worth of hidden check out fees."

Communication

Pros:

• "They respond everything quickly and solved all enquiries perfectly."
• "She was always there to keep me updated with everything and she is extremely organised."
• "They kept us regularly updated with progress."
• "Georgina was great. She was kind with our children and very empathetic and diligent with our requirement."
• "The whole process was overseen by Mr Cameron Cumming - he kept me informed every step of the way."
• "They have provided excellent communication from day 1."
• "I had the best experience with Georgina Bullions who works in the Wimbledon branch, so helpful and just a really lovely person."

Cons:

• "I have sent several emails to the admin team and they only have a one-note reply."
• "Mound of garden rubbish and disgusting mattress finally taken away after weeks of countless emails and phone calls."
• "The letting agents are unprofessional, and the level of support by the admin team is quite poor."
• "Worst agents in Wimbledon. Rude on telephone. Ignore emails. Extremely disorganised. Terrible management team."
• "Lauristons failed to reply to them sufficiently."
• "such a good and professional agency unfortunately today i was with a certain alexandra ford on the phone, she was very unprofessional and disrespectful to me raising her voice on the phone she did not let me talk until she finished she hung up on me."
• "The property manager to whom we were assigned (Talibah) is the most unprofessional person we have ever dealt with."

Professionalism

Pros:

• "I would Highly recommended using Lauristons and have done so for many years."
• "Michael, Polly and James were extremely helpful in ensuring that our recent house purchase was a success."
• "Polly was very responsive and supportive throughout the process to get the transaction over the line."
• "Daniella was very professional and informative."
• "I would highly recommend this Estate Agency and Amir!"
• "Polly Laker... has been incredible throughout the purchase of my flat."
• "Really pleased with the service provided by James throughout the buying process."

Cons:

• "The sale has had a few hitches."
• "It's all about the sale with these guys not the tenant."
• "Lauristons property management have been very poor and at times downright unethical in their dealings."
• "Lauristons lied to my partner to get her to cover the rent for this person when she didn’t have to."
• "Their property management service is utterly unacceptable. Treat both tenants and landlords as if they work for them, have dismissive attitude, and are very unresponsive."
• "We had the misfortune of hiring the world's worst lawyers - Swift (avoid, avoid!) - who refused to communicate with us, and dragged their feet to the point of inertia."
• "Lauristons clearly have one simple agenda here, to keep the landlord at all costs even at the detriment of the tenant."