Barnard Marcus Estate Agents Earlsfield Reviews Summary

Agent Responsiveness and Communication

Pros:

• "Mehmet did an amazing job of getting in touch with me very quickly after my initial interest."
• "He stayed in regular touch to keep us updated on the market and ensure we were happy."
• "Vidas Fiodorovas at Barnard Marcus, Earlsfield was proactive, quick and very co-operative."
• "From the minute we started our property search she has been at the end of the line answering all our concerns and questions quickly."
• "Lisa was fantastic at keeping us in the loop, going above and beyond her duties."
• "We were very impressed with Mehmet's personalised approach throughout the process."
• "Mehmet has been very professional and communicative throughout the process."
• "The communication has been excellent and the staff are delightful."

Cons:

• "We ended up waiting 45mins outside on the pavement - no sign of Ricardo."
• "After all, he had taken the holding deposit from us the same day we made the offer."
• "We had to chase them for seven weeks to get our deposit back."
• "We don't owe anything, and the property has had new, paying tenants occupying it since we moved out."
• "I had to pretty much beg to be transferred to someone else to help me take care of this."
• "I had a terrible experience with this office. We found a beautiful flat that we ended up letting but the process was terrible."
• "Sadly, we've been really disappointed with the lack of communication and urgency with regards to these repairs."
• "I have used Barnard Marcus for many years and always paid the fee upfront in good faith."

Professionalism and Effort

Pros:

• "They were always accommodating of requests and always put in a lot of effort in getting enquiries and negotiations sorted."
• "It was very refreshing to meet an agent who knows how to balance professionalism with a sense of humour."
• "Many thanks to Vidas Fiodorovas for being proactive, quick and very co-operative."
• "Awwaaba is amazing! She has been at the end of the line answering all our concerns and questions quickly and with lots of care."
• "Lisa was fantastic at keeping us in the loop, going above and beyond her duties to keep a very difficult seller on track."
• "Mehmet is an excellent example of what an agent should be."
• "Megan Jones is full of positive energy and incredibly hard working."
• "We absolutely loved working with Vidas from Barnard Marcus! We moved countries and within in a week he had us in our dream place."

Cons:

• "Make sure to filter the reviews to ‘newest’ and not ‘most relevant’ to avoid only seeing the highly rated reviews."
• "We ended up waiting 45mins outside on the pavement - no sign of Ricardo."
• "Ricardo had no excuse to why he didn’t turn up at the viewing."
• "We don’t owe anything, and the property has had new, paying tenants occupying it since we moved out."
• "We ended up having to expend additional money on the move because we had to organize the entire thing last minute."
• "Our emails requesting information and help were ignored, our calls were ignored too."
• "Kirsty did not do her due diligence, and simply told us what she knew we needed to hear."
• "I have never received such an unprofessional and sloppy service in the ten years I’ve been renting in London."

Efficiency in Property Transactions

Pros:

• "All the communication and service were quick and efficient and I got the place I needed in less than 48 hours."
• "Major thanks go out to Awwaaba for helping us find our first long let rental property in a great location for a reasonable price."
• "Finley understood exactly what I was looking for and rang me to be the first to see a reduced property, leading to successful offer."
• "Buying a property as an investor with the help from Adam and his team was way easier than expected."
• "We recently sold our flat with Barnard Marcus and were impressed with their service throughout."
• "Despite taking a little longer than we would have liked to list our property online, the process subsequently ran very smoothly."
• "The new Lettings manager Vidas did a great job renting it out within a week!"
• "We were very happy with the service received by Barnard Marcus! They have been really responsive and professional."

Cons:

• "BM constantly dodge calls, ignore emails and make false promises to do things."
• "We had to chase them for seven weeks to get our deposit back."
• "It is now 3 months since we moved out and we are still receiving rent arrears letters."
• "We don’t owe anything, and the property has had new, paying tenants occupying it since we moved out."
• "Since being in London, I have moved several times with different letting agencies, and never had a smooth ride."
• "The tenant had to contact me to say he was fed up with their service."
• "It's now been two months since we vacated and still no word on the deposit!!"
• "We have been renting for 2.5 years and the entire experience dealing with an agency was extremely frustrating!"