Harwoods Jaguar Chichester Reviews Summary

Customer Service

Pros:

• "The service department listen to any concerns and make sure any concerns are past to the technicians who treat your car with the upmost care and your car is always returned clean with a full report."
• "Buying our car from Harwoods Jaguar Chichester was straightforward, had great customer service, and even delivered the car to our doorstep."
• "Friendly and efficient service."
• "Warranty work carried out on my car having recently bought it from another dealer. Quickly sorted."
• "Would just to like to thank the staff at Harwoods in particular Steve who delivered my new company this week."
• "I am thoroughly satisfied with my car and their service."
• "I can’t praise their helpful and professional service enough - a great example of putting the Customer first!!!"

Cons:

• "We spent some 20 minutes outside looking at f and e pace cars on Sunday morning and whilst there were staff in the showroom nobody came out to ask us if we were ok or required help."
• "To begin with the receptionist Rebecca was rude and abrupt with us."
• "Booked my car a month in advance for a same day service. It got till 4 o'clock and still hadn't heard anything."
• "Don't bother responding to this Harwoods, I'm hoping to never deal with you again."
• "Among other issues with the service manager I will never ever use them again."
• "Felt extremely let down. Contacted the jaguar dealer today for some help and assistance and got pitiful excuses instead."
• "When I next took my car out I noticed a crunching sound when doing a full wheel lock."

Sales Experience

Pros:

• "The car was so well prepared it practically sold itself."
• "The service given by Joseph Alexander was absolutely perfect he guided us through the buying process and made us feel confident that we were buying correctly answering all questions with great knowledge thank you 👍👌"
• "Everyone I spoke with was very helpful, friendly, professional and knowledgeable."
• "I received excellent service from Danny Walker the sales exec and would be more than happy to deal with them again in the future."
• "Jamie Evans who I spoke with could not have been more helpful."
• "Excellent treatment from Jake and Howard who could not have been more helpful."
• "Just traded a Mercedes for a Jaguar I pace, and would recommend these guys very highly."

Cons:

• "I am told by several people that this particular engine has had a lot of problems."
• "Maybe if I am seriously interested in a Jaguar I should don a camel coat, trilby hat and smoke cheap cigars because it would appear that the range may have progressed but the approach to selling hasn`t."
• "Not once did any member of staff come out to assess my level of interest in the stock."
• "It was just a terrible experience. I felt ripped off and lied to."
• "Two weeks ago I went to test drive a Jaguar at this branch... Two week's later - nothing at all."
• "I have sent two emails to the customer service with the details of the problem as per their request and they have not responded."
• "When asked for written documentation that it was leaking and damaging the car I was also told no."

Vehicle Maintenance

Pros:

• "Dropped my E-Pace over at very short notice for an engine management light, they kept me updated and repaired the vehicle in 2 days."
• "Video of the service findings by the mechanic was helpful and professional."
• "Thank you so much Martin [Young]. Harwoods have just completed a special Jag convertible service for us, plus sorting out the 4 year storage electronic issues."
• "Another great service that is 3 years in a row."
• "Huge thanks to Jake Linfield in their Service Team for his help and patience!"
• "Dan and his team do an excellent job their support has been significant and they have always accomodadted my specific wishes with time, advice and provided a very competitive deals."
• "The staff in service at Harwoods Chichester were friendly and helpful."

Cons:

• "The premises are a bit small which means customer parking is rubbish."
• "DO NOT LET THEM CLEAN YOUR CAR."
• "I now can’t have the vehicle inspected elsewhere until after the new year."
• "Didn't like the fact they tried to charge for insurance on the loan car, particularly as there was no mention of this at the time of booking."
• "But the after sales is horrendous."
• "Only discrepancy was the booking center and the actual dealership/garage need to talk to each other and understand about working times."
• "My car still wasn't ready in the morning and hadn't been serviced yet."