Felicity J. Lord Estate Agents Greenwich Reviews Summary

Communication and Efficiency

Pros:

• "Once we made an offer on the place the communication and efficiency of the team in pushing things through was excellent."
• "I am very happy with the service received from Alex and James of F.J Lord Greenwich. They are incredibly responsive, fast and efficient during the whole process of buying/selling a property."
• "A great local estate agent offering great service. Really quick to respond to my initial enquiry and viewings arranged really promptly."
• "They were always quick with their response and worked well to ensure the purchase went through smoothly."
• "We managed to complete in just under 7 weeks, something we couldn't have done without Martin and the team."
• "James has been fantastic from start to finish. He always went above and beyond for me until the completion date."
• "Martin and Alex have been superb! Throughout the process of buying a property they were prompt in their replies to queries."

Cons:

• "Felicity J Lord (Greenwich Lettings) made multiple serious errors in our tenancy application and refused to engage in conversation in writing."
• "The branch refused to refund the holding deposit, despite two clauses of the Tenancy Fees Act being applicable to our case."
• "Our deposit was withheld for nearly 2 months when agents kept promising it would be processed."
• "They didn't progress our application or process any documents for over two weeks after we paid the deposit, and did not respond to calls or emails."
• "Unfortunately had a bad experience with them. Their in-house communication is bad and messages never get through to senior management."
• "The refund was gained after the Property Ombudsman was contacted, however it took them two weeks to refund the money after they confirmed the decision."
• "We had an awful experience and only got our money back after a lot of stress and lost time."

Professionalism and Market Knowledge

Pros:

• "Working with Le was a fantastic experience. Their professionalism, market knowledge, and dedication made finding the perfect property a breeze."
• "Martin who showed us the property had excellent local knowledge, and was really generous in his advice."
• "Anh Le was extremely knowledgable about the market, Greenwich area and the buying process."
• "Lovely dealing with James, he is unlike any other Estate Agent I have ever come across, he was sincere and genuine."
• "James was so incredibly helpful, professional and friendly from the moment I first met him."
• "They have expert local knowledge."
• "They are experts in the field, know the local area and property market well, and gave me excellent advice from start to finish."

Cons:

• "They then quoted a move-in date two weeks after the move-in date signed on the offer form, stating that the current tenants couldn't move out."

Customer Service and Support

Pros:

• "I highly recommend Felicity J Lord Greenwich as property agency as they really take seriously this process and are reliable."
• "James explained things to me very clearly giving be the benefit of his experience and I felt that he had my best interests at heart."
• "I would definitely recommend these guys to anyone looking to sell their property in the Greenwich area."
• "Personally, I’ve never known such reassuring, efficient and professional service."
• "Having tried several other estate agents around Greenwich and been disappointed with their performance, Felicity J Lord have been a breath of fresh air in their professionalism, customer service and attention to detail."
• "James Fullbrook was absolutely outstanding in his assistance with a transaction that actually completed today."
• "Martin was fantastic at guiding us through the process, always answering our questions quickly and thoroughly- no matter how many we asked!"

Cons:

• "We found James and Alex from FJL in Greenwich to be extremely helpful and proactive in our property search."