McDonald's Reviews Summary

Service

Pros:

• "The table service idea works very well, you can now order sit down and have your food brought to you without even talking to a single member of staff."
• "Positive experience. Ordered food at counter. Even though it was busy, food arrived promptly and was passable."
• "Very good with all the new ordering systems. Table service and all."
• "Staff is efficient and although there was a queue when we arrived, this disappeared quickly and service was prompt and efficient."
• "Service is good. The staff are generally friendly and efficient."
• "Very fast and accurate service, even despite the regular amounts of customers and queues."
• "Fast service at the table using the ordering stations."

Cons:

• "The staff were rude and awful service."
• "Terrible service, I have ordered just one latte and have been waiting for ages."
• "Always chaotic and often long waits for your order."
• "Food took ages to be served despite restaurant not very busy."
• "Ordered at terminal took number to table and waited 20 minutes later still no food."
• "Waited ages for takeaway as preference seemed to be given to those eating in or using a deliveroo service."
• "When spoke to staff about wait they just said we are busy. Terrible service."

Cleanliness

Pros:

• "Toilet facilities always good standard though."
• "The staff are super friendly and the toilets clean and hygienic."
• "Generally kept decently clean too."
• "The shop was very clean and tidy despite being busy."
• "The restaurant maintains a good level of cleanliness."
• "Place is clean and service is fast enough."
• "We went recently as a sit-in meal for a change and within 2 minutes of sitting down our food was brought to us warm and in good condition."

Cons:

• "The touch screens where you place your order hardy ever get wiped over."
• "The vacant tables were dirty with rubbish or remains of previous diners food."
• "The tables are generally dirty and uncleared, and the floors have food somewhere."
• "The restaurant seemed quite dirty, food all over tables and generally needed a good clean."
• "Men's Toilet is filthy not clean yuk!"
• "Tables stay dirty for ever and there's no power in the sockets."
• "The toilets were disgusting. Smelly, wet and dusty."

Food Quality

Pros:

• "We tried the strawberry lemonade and it was delicious."
• "Burger was cooked to perfection and the fries just fried at the most lovely crispness."
• "The food is nice and I got the right order, once you finish your meal you can ask staff for a mcflurry (if you ordered one) and show the receipt to prove."
• "Food was great."
• "The food is usually hot and fresh."
• "Only ever eat the Chicken Mayo but consistently good."
• "Double bacon cheeseburger was very tasty."

Cons:

• "Food itself was just ok...nothing special."
• "Fast food not even food was soggy and overcooked."
• "Food was no good quality was poor also too many beggars outside would put a lot of people off also not very clean could do better to attract more people but being McDonald's it will still get people in regardless."
• "The burgers was dry to the taste and over cooked, and the bagel bun was not as good has the normal sesame seeds buns."
• "All burgers were squashed and buns were soaking wet."
• "The food was stone cold another 10 minutes later it came it was burnt everything."
• "Chips were cold too."

Ambience

Pros:

• "Lovely Branch... still clean and staff also accommodating and pleasant."
• "Love this place and been here many times! Always a good place to have a social with ur friends and family."
• "Plenty of quiet romantic seating tops a quiet purposeful atmosphere to enjoy your meal."
• "I prefer to sit in the upstairs restaurant space myself as it is often a bit quieter and more chilled-out."
• "It's usually quite busy so you want to time yourself accordingly if you're planning to eat in."

Cons:

• "Atmosphere ruined by school children encouraged by staff to run round having balloon fights."
• "Dreadful place, full of noisy rude skanky people."
• "Worst ever experience @BournemouthTownCentre."
• "Overcrowded, upper floor should be excluded from the table service, as I've seen so many times poor, tired workers with trays full of food, almost tripping over on the steep stairs."
• "Its a chav hangout party. Its sad how security are always standing near the doors as people are shouting and screaming at eachother."
• "Place was full of zombies / addicts not a family environment and lots hanging outside."
• "Consistent clientele: tracksuit wearing chavs, scum-Mums with obligatory ear-pierced babies; over excited students, fatties, rushed execs, complete with little kids running riot."

Facilities & Features

Pros:

• "The Wi-Fi is a convenient feature."
• "5 stars for allergens, good staff and thankfully a different option to jacket potato with beans at a reasonable price."
• "The menu offers the standard McDonald’s fare, with meals prepared quickly."
• "With its central location in Bournemouth, it's easily accessible for a fast bite."
• "Clean and tidy, friendly staff, high-speed internet, children play area and all this right in the middle of town centre."
• "Nice McDonald’s in the town centre. Who mins walk to the beach, 3 mins walk to the bus stop and an amazing park with birds/ parrots and such."
• "Just been refurbed, so has the self order screens, new style seats and wireless charging ports in selected area's."

Cons:

• "Why does McDonalds need security?? What happens here that you need a big burly security guard?"
• "Constant Sewage Smells are a bit off-putting."
• "I appreciate that it's an old building, but some of the seating was rather inaccessible for less able or with push chair."
• "Drive through is better because I cannot be asked to use the self service order screens."
• "Only 2 of the 6 self service terminals were working and people were jumping the queues."
• "The new ordering process makes buying a coffee a huge ordeal."
• "The new Covid system was not explained by staff when queuing to order."