McDonald's Reviews Summary

Service

Pros:

• "The staff member who served us (Ahmed) was very helpful, courteous and professional."
• "Hard to complain about this place! Usually the staff are friendly and so far they haven't messed up any of my orders."
• "Stopped for a quick break as part of a motorcycle trip. Lady working outside in the seating area was extremely helpful and very nice."
• "They were very busy so a bit of a wait for our food, one staff member, he saw my grandchildren were getting bored so he came over with colouring pencils and a table size sheet with lots of things to do, thank you for the distraction, and the food was very nice."
• "Stopped in today following a very wet and cold motorbike trip and was served by a lovely, smiley young lady named Rita."
• "Lots of friendly helpful staff."
• "Quickest service I’ve got at a McDonalds. Staff are friendly and happy to help when asked."

Cons:

• "This is probably the worst McDonald's I've ever been to. Slow service. Food luke warm."
• "Horrible place food was old and stale and staff were just unfriendly."
• "Quite often they get the order wrong and argue and don't correct it."
• "The man on the order machine definitely had an attitude."
• "services with no smile or effort in any way."
• "The staff appear overworked and often takes ages to get your order UNLESS you order via drive thru."
• "The lad that served us looked completely disinterested in his job, not good customer service in my opinion."

Food Quality

Pros:

• "When I've gone for the main menu my food has always been great."
• "I always enjoy my meals here I always like this McDonald's restaurant."
• "The food was as good as always."
• "Food was hot and fresh."
• "Good food."
• "Food order was good and food was hot."
• "Food was the usual McDonald’s standard."

Cons:

• "Food was old and stale."
• "Very poor service. Placed a simple breakfast order at 7:30am. Took 12 mins to arrive and was pretty burnt when opened."
• "Went to this mcdonalds yesterday staff great but the nuggets just strange not like we have had before, chips not good cold when we got them and the fizzy drinks we had was flat."
• "The big tasty was cold."
• "Only ordered a double cheeseburger and a drink and it took 25 minutes to get me a cold burger."
• "Cold, drinks were flat and food unappetizing."
• "The food either burned or undercooked and oil used for the frying must be old as it leaves a bad taste."

Cleanliness & Maintenance

Pros:

• "Nicest McDonald's I've been to in a long time. Clean. Efficient. Nice outdoor seating area."
• "Really clean. Gave the children a tablecloth to colour in."
• "The food was good, the staff helpful and pleasant. The restaurant was very clean."
• "Very clean, the staff were clearly working hard on my visit."
• "the floors and surfaces were very clean, being regularly cleaned by a member of staff."
• "The staff where friendly and helpful. The tables where wiped regularly."
• "Standard McDonalds fare staff are helpful and friendly nothing is too much trouble, covid secure operations and its fairly quick."

Cons:

• "The place is filthy."
• "Toilets are disgusting and are always a mess generally with excrement on the toilet seat or urine on the floor."
• "The place is an absolute chaotic nightmare."
• "Managers working in kitchen without hair nets especially the ladies with long hair."
• "the standards of cleanliness of the tables is disgusting."
• "Not very clean, chocolate flakes crushed all over the floor in FULL VIEW of queing public."
• "The place is full of rubbish, tables dirty."

Facility & Layout

Pros:

• "Good indoor and outdoor seating areas."
• "You can also be cosy and comfortable with outside seating for the Summer months."
• "It's your average McDonald's located relatively close to a main travel route."
• "An easy location, easy to get to on your journey."
• "Personally I prefer to sit inside where you'll find those digital ordering boards which are brilliant."
• "Great food and free Wi-Fi."
• "For me it is the light which attracts me to the place."

Cons:

• "There are fewer seats now they have done a refurb the shop is just too small!"
• "The site is far too small for the amount of traffic it sees regularly blocking one side of access to the nearby supermarket making it dangerous."
• "You walk straight into a queue for a) the self serve terminals b) those ordering and c) those collecting."
• "the queue that sometimes backs up to the main roundabout and blocks incoming traffic for Sainsbury’s is quite frankly dangerous."
• "Drive thru was poorly conceived."
• "Car park is poorly designed and causes issues for access to the supermarket."
• "The car park is also very small, which I would imagine causes issues too."

Order Accuracy & Wait Time

Pros:

• "Good that now is possible to preorder in the app and collect or have it delivered to the car."
• "Seemed to get orders out quickly had enough staff even had 2 staff at the door that were in deep conversation that took food out to cars for the drive through."
• "Used the drive through. Order taken very quickly and payment made without a problem."
• "Nipped in and got the speediest service ever, even compared to London branches."
• "Our apple pies were cooked fresh."
• "Complicated order was correct, which was good given the pressure they would have been under."
• "We were only waiting for less than 3 minutes."

Cons:

• "waited 15 mins staff everywhere."
• "It was around 7pm on a Saturday evening, and took close to 25 mins to get served."
• "Had to queue for 45 mins and then wit a further 15 after order placed."
• "They had about 2 rows of orders to collect but none of them were actually ready."
• "Almost 30 minutes for 2 big Mac's and two happy meals."
• "45 minutes later and we still had no food despite cars that arrived after us receiving their food."
• "Wait an hour and a half for delivery. Order was either wrong or completely missing."