KFC Bristol - Shield Retail Park Reviews Summary

Order Accuracy

Pros:

• "Pretty good KFC. They actually get your order right and are pretty fast when it comes to giving you your food."
• "Used the self service machine to order and the food was ready within a minute after I paid, great work."
• "Better than the cribbs causeway branch! food is always good and Orders done right, what is expected from a KFC."
• "Nice Friendly staff, got order right first time, also had all the complementarys with with with out asking, food was fresh and very hot."
• "Always quick accurate drive thru orders (unlike the nearby by Vue KFC). Food good and clean seating area."

Cons:

• "Totally useless! Every time I visit. there is always something missing!"
• "This branch has demonstrated repeated that they are unable to provide the correct order, almost like they miss items on purpose..."
• "Most of the time the order is wrong (order 4 times and only one time the order is complete) and the staff is not trained properly."
• "You know it's bad when it gets to the point that you have to give a fast food joint a review. But honestly, I've never once come here and they get my order right."
• "I have ordered from here a few times and every time they've messed up my order."
• "Just had home delivery arrive. Twice in a row KFC have now failed to provide my full order."
• "Tonight for the third time went to the drive in got the wrong order."

Service Speed

Pros:

• "Quickly served with the drive through was lunchtime, customer service was great polite and helpful when ordering also being handed the order, which was fresh hot and tasted great many thanks."
• "I was extremely impressed by how quickly it was provided though, no sooner was I done with the kiosk when I heard my order number called."
• "Staff friendly enough, efficiency of food was scarily quick. The batter had great consistency."

Cons:

• "We ordered just 2 ice creams, then sat in a queue of 30+ people for 30+ minutes...."
• "Service very poor. Had to wait 15 minutes for meal."
• "Went there on saturday during my lunch time, waited over 30 mins for my food."
• "Cannot believe I sat and waited 30 mins in the drive through cue."
• "Ordering a meal and waiting 55 minutes is not the definition of fast food."
• "Food took ages loads of people waiting to get their food hardly any people queuing just waiting for food."
• "Not impressed, order a feast bucket 15.99. Waited in the drive through queue for 50 mins."

Food Quality

Pros:

• "Food was piping hot (again unlike many kfc where the chips can be tepid) + cooked to perfection."
• "It's gonna be oily and unhealthy but definitely tasty, I like the fact their chips actually taste like potatoes compared to maccies."
• "The food was delicious and served piping hot, straight from the kitchen."
• "The Burger was decent, gravy was on point and the chicken wings were quality."
• "Food is fresh not too dry and overall made by the book."

Cons:

• "Chicken was also grey & tough."
• "Absolutely disgusting had food poisoning then after going there again few months later I was given old chicken covered in white bits and wings were missing fro the order."
• "Cold piece of chicken, the burger looked like it was thrown in the box and closed plus it was cold."
• "Chicken skin taste like it was cooked in dirty oil gravy was cold."
• "Usually KFC food smells amazing but unfortunately the last meal my family ordered from this KFC smelt like tobacco."
• "The chicken was all wet and pink."
• "The chicken was so dry, I only had a mouthful and binned the rest."

Cleanliness

Pros:

• "It's a KFC, it's fairly standard. Was quite clean though and is right next to the shops."
• "Place looked pretty clean and there were plenty of seating available."
• "Love KFC so a biased review, the restaurant was clean and the gents toilets too."
• "Newly refurbished so nice & tidy."
• "Seating area fairly clean."

Cons:

• "More rubbish in car park and on tables than in the bins."
• "It's absolutely disgusting inside, no proper cleaning."
• "This place is vile, rubbish and food everywhere all on the floor and tables."
• "On my last visit there was a considerable amount of mess in the outside areas of kfc."
• "Trays on tables which have not been wiped in a while."
• "The tables were disgusting look like they hadn't been cleaned in weeks."
• "Toilets are smelly and filthy."

Customer Service

Pros:

• "I am a big KFC fan and this is the best restaurant in Bristol."
• "This is a really good branch. Service times are good (other than super peak times) and the food is pretty fresh."
• "Helpful staff and I wasn't disappointed by some great service and tasty burgers and good chips!!"
• "Very prompt service, incredibly friendly and personable staff."
• "Staff really friendly and helpful - better than most branches."

Cons:

• "Management talk to staff as if they're vermin."
• "Service very slow, only one girl serving who seemed she didn't want to be there."
• "Extremely slow service and poor reception by the staff either you can see easily poor staff training."
• "The staff have been rude some of them as you go through the drive in can’t even speak polite to you."
• "Asked to speak with manager. Who was rude “Paul”."
• "Staff far too busy to give reasonable service."
• "My experience tonight was pretty appalling, to say the least, no service, as a customer ignored by staff."