KFC Wakefield - Calder Park Reviews Summary

Food Quality

Pros:

• "All the food was fresh and not greasy!"
• "The food seems to be fresh when I've gone in and not dry like my local."
• "Food was alright to a normal kfc standard."
• "Ideally located and easy to access, quick service with tasty warm food!"
• "When I go to a takeaway there is only two things that matter, good food and the correct order."
• "Almost perfect. Food was tasty, cooked perfect, tables were clean, staff polite and efficient."
• "I think this KFC is the best I've been to, staff have common sense."

Cons:

• "The food was very substandard and we left most of it."
• "Food was cold, soggy and looked anemic."
• "Chicken had mold, zinger tower burger came plain no sauce no lettuce."
• "Whilst eating my chicken it wasn't cooked slimy, and pink inside and to also find a bug in a milky bar crushem."
• "Got a 10 piece bucket there was only one drum stick and it was all very dry and burnt."
• "Chicken was dripping with water chips and popcorn looked re heated."
• "Dry and tough chicken fillets."

Service

Pros:

• "Once the order had been placed, service was very fast, bypassing the ditherers."
• "Exceptional service from start to finish what can I say, I visited the branch on 08th November 2019 at 11:30 am. I was getting late for work and they were busy but that didn’t stop them. Tabassum took my order and served me within 5 minutes and the food was warm."
• "Good quick service here but occasionally UBER eats comes in with a heck load of food orders so you might be waiting longer than expected."
• "You have a good team member there keep up the work KFC will definitely recommend and visit again."

Cons:

• "Second time the lad taking the order asked me to wait."
• "Absolutely shocking, needs a decent manager to sort it out."
• "Safe to say wont be returning."
• "Twice in the space of a week we've gone through the drive thru... got our order wrong."
• "Staff were useless, was stood at the till 15 minutes before being served and then it took 20 minutes for 2 mighty buckets."
• "Terrible service, definitely wont be returning."
• "The staff left us waiting for 5 minutes before acknowledging us."

Cleanliness

Pros:

• "Almost perfect. Food was tasty, cooked perfect, tables were clean, staff polite and efficient."

Cons:

• "Is it clean NO floors are filthy so is the kitchens and tables needed cleaning."
• "The tables were dirty, has to ask for them wiping."
• "The staff don't clean the floors so it always looks dirty."
• "The restaurant is always untidy and tables not cleaned with food on the floor."
• "The bins inside and out were busting open litter all over, the toilets were dirty."
• "The place is filthy."
• "Every bin full to the point that nobody could even squeeze their rubbish in so lots of KFC rubbish all over the car park."

Staff Attitude

Pros:

• "Staff are generally polite one of the younger ladies comes across that she doesnt want to be there. But overall staff are pretty decent."
• "Staff were pleasant enough, but there is a failure of management going on at this place."

Cons:

• "It's not the food at this particular kfc it's the shocking lack of customer service."
• "Food is always cold, staff have no idea what they're doing."
• "I was served by the manager and she was horrible. Rude and nothing in the way of manners."
• "Drive through staff rude, no please or thank you."
• "Simon the 'manager' there is the most unhelpful and rude person I have ever dealt with."
• "Absolutely appalling. Whats point in having a phone line if you are not going to answer."
• "The uniforms were disgustingly dirty."

Order Accuracy

Pros:

• "When I go to a takeaway there is only two things that matter, good food and the correct order."
• "Almost perfect. Food was tasty, cooked perfect, tables were clean, staff polite and efficient."

Cons:

• "Twice in the space of a week we've gone through the drive thru... got our order wrong."
• "Constantly get the order wrong, have had this happen multiple times after ordering here."
• "Ordered over £60 worth of food which included a 10 piece share box, when it arrives there's only 8 pieces of which all were chicken legs."
• "We placed 3 small orders which were all wrong."
• "My last order was not only completely wrong when I got home but it took them 24 minutes to bring it to me."
• "Second time I’ve received my food and it’s barely warm, the first time was stone cold."
• "He looked at order number and said it had been delivered but not one of the staff knew about it."