Kwik Fit Plus - Bournemouth - Castle Lane West Reviews Summary

Customer Service

Pros:

• "Upon arrival, I was greeted with such friendly customer service."
• "The staff here were exceptionally friendly and welcoming, and for the work was completed promptly at a competitive price."
• "John took time to explain what I needed and was very knowledgeable, kind and professional"
• "Efficiency and great Customer Service personified!"
• "The team within this store were really friendly, offered me a cup of tea and ensured I understood what was happening to my car."
• "The staff have always been friendly"
• "Excellent customer service, had a problem with one of my tyres - they showed me exactly what the problem was and explained the issue fully."

Cons:

• "I never got an apology from them and also I had to push them to get me a book ASAP to check my battery"
• "not sure what the guys name was who was sat in the office but he needs to smile and be a bit more customer friendly ..."
• "He seemed disinterested, annoyed with any questions"
• "Some of the other staff needs to learn customer service skills"
• "getting any sort of straight answer from the assistant was extremely difficult"
• "Staff is rude, they will stall you once they notice you are in a hurry."
• "Unbelievable, appalling attitude to customer care and future business"

Quality of Work

Pros:

• "they sourced parts quickly, fitted it and gave the best customer service I’ve ever had at a garage"
• "They also repaired my electric windows that were not working, replaced a brake caliper and sorted wheel alignment"
• "I could watch the tyre being changed through the glass window and all seemed very professionally carried out"
• "The work carried out was totally professional"
• "The system worked smoothly, and the new tyre was fitted very quickly"
• "All work was completed quickly and ahead of schedule and I was kept fully informed of what was happening at all times."
• "The team worked hard to source my tyres and fit them in the required timescales."

Cons:

• "POOR SERVICE"
• "TERRIBLE SERVICE and they don’t care about the customer"
• "The first time they missed the nail in the tyre. Had to take the car back again and point out to them exactly where it was."
• "They sold me a FAILED battery"
• "MOT turned into searching for extra work to be conducted, these extras were not needed to pass."
• "Took car for quote on exhaust indicated £290 .when took in had a call to say it would be £460."
• "Just noticed that no tyre has correct pressure, some very different to recommended."

Efficiency

Pros:

• "the staff lived up to the name, Kwik, polite and efficient"
• "I was in and out in 15 mins with a new tyre fitted"
• "All sorted for me in an hour"
• "Always efficient and friendly."
• "Phoned them at 4pm as I has a sudden puncture and John said bring the car in. I wasn’t expecting it to be done that day but by 6pm I had a call to say it was ready."
• "The car was ready a lot earlier than expected."
• "Thank you for sorting my unexpected Tyre problem so quickly and on a Sunday too"

Cons:

• "Go if you have an appointment! Had a flat tyre with my family in heavy rain. Was asked to come two days later...what is the point of having all the high end equipments if an emergency situation can't be handled!!"
• "Booked in for an MOT and service, which I pre paid for online... dropped my car off at 8.30am, received a call at 4pm and was told my MOT was done but they didn’t have time to do my service."
• "The company should remove their adverts whilst they cant cope"
• "Kwik Fit have been hacked their systems are down (the systems have been down on & off for at least 4 days) this makes it difficult for the staff working there"
• "For all the trouble, I'm sure I won't be back again and I don't recommend them for any situation"
• "Disappointing experience... Got rid of me very quickly by saying NO."
• "Ordered tyres online using their online tyre checking service, only to find I had ordered the wrong tyres... the only tyres they had available for me were an astounding £52.50 extra PER TYRE."

Professionalism

Pros:

• "A big THANK YOU to John who looked after me this morning at the Castle Lane Centre"
• "John was fantastic. Had lots of patience as couldn't get authorisation from my company but still waited around and then did the work super fast so I wasn't waiting around much longer."
• "I have total confidence in this branch of kwik fit and intend to go back with all my servicing needs in future"
• "Very impressed and will be bringing my car back here in the future."
• "I was very impressed with the care and concern shown by Danny and his willingness to fit my car in as it was clearly unsafe to drive."
• "Duncan was very helpful keeping me informed"
• "The team within this store were really friendly, offered me a cup of tea and ensured I understood what was happening to my car."

Cons:

• "I felt like I'd been taken for a mug, my colleagues thought so too"
• "Overall not satisfied with the service at Kwik Fit castle lane"
• "They didn’t compensate me at all and a tiny apology neither"
• "Felt pressured and intimidated."
• "Terrible. My heavily pregnant wife had our car serviced there. After the service they told her all 4 tyres needed replacing and quoted £700."
• "Went here to ask about a problem with my clutch... the bloke was extremely rude and I tried to explain my tinnitus to him however was more occupied on my mask."
• "Unbelievable, appalling attitude to customer care and future business"