Moto Medway Reviews Summary

Facilities & Services

Pros:

• "Free parking with some well known named shops, Gregg's, Mark's & Spencers (food and munchies), Costa coffee, Burger King."
• "Service with a smile and all you need at a service stop."
• "Stopped off on the way to Sheppey, in dire need of the loo. That was nice and clean thankfully!"
• "A varied selection of outlets that cover most tastes."
• "They provide a safe place to stop with showers toilets and picnic benches."
• "Everything you need in a service station."
• "A range of food outlets are available, plus an M & S store stocking a range of food, drinks, snacks & other essentials."

Cons:

• "Shops and services within the facility are limited, with the majority being overpriced for simple items."
• "The building is falling apart, leaky ceiling, smells of mould."
• "Very outdated services in need of modernization."
• "This place is truly 'the pits of the earth' grotty and outdated."
• "Honestly the place needs a HUGE renovation! It's the worst looking services I've encountered ever!!"
• "The whole complex looks worn out. It needs a bulldozer through the entire site then throwing into the 21st century with a complete rebuild."
• "The services are feeling a little bit tired now and could do with a refurbishment."

Parking

Pros:

• "Decent amount of parking available for a quick stop."
• "Parking was no problem."
• "Plenty of parking."
• "There’s many parking spaces available as well."
• "Plus there's good parking."
• "Good place to stop here. Truck parking isn't always available, but you can always park in coach parking areas."
• "Stopped both east and west bound to charge the car and use facilities - bought a sandwich in M&S which was great, toilets were well kept and the charge points easy to use."

Cons:

• "Rip off of a place, just like all other motorway services, £34 to park up for the nite."
• "The signage for parking is unclear with regards to entering the car park."
• "The parking charge company are terrible and don't pass on appeals."
• "Exiting the car park is a Pac-man experience on the far side and lorries parked up obscure the route back to Motorway."
• "Parking for hgv is tight and now reduced due to the groundwork of the expanding charge points."
• "£36 for a truck to park overnight with a £10 meal voucher."
• "Poor and faded road marking in the eastbound meant that we missed the entrance to the car park and had to drive on."

Staff & Service

Pros:

• "The staff are all very friendly and professional. They have been extremely helpful in every way."
• "Staff polite in shop."
• "Staff are friendly, might be a little intimidating for solo women travellers as its a truck stop so a lot of men hanging around outside staring lol but no issues at all, very good."
• "The shops I visited staff helpful and polite."
• "Costa lady was lovely and chatty...brightened up a long hard solo drive."
• "The staff were very nice."
• "The night staff, especially in Costa and WH Smith were kind, thoughtful and helpful."

Cons:

• "This is the second time this week he was rude and abrupt."
• "Extremely rude confrontational man that works in the petrol station."
• "Serving staff were more interested in chatting to each other than serving customers."
• "The guy at the petrol station had to be one of the rudest, weirdest public staff I have ever met."
• "Greggs had just 1 member of staff present and burger king had 1 person to serve with a queue of 8 people."
• "Service in Costa was slow due to another customer taking forever to order her drinks."
• "Staff have no consideration for people with mobility issues."

Cleanliness & Maintenance

Pros:

• "Toilets always clean and not smelly."
• "Toilets were clean and tidy."
• "Ladies toilets clean and tidy."
• "The toilets are clean though."
• "Toilets are very clean and have great handwashing and drying facilities."
• "The rest rooms were extremely clean, which is not always the case."
• "The toilets were clean & tidy too."

Cons:

• "Poor access for disabled customers ramp and walkway needs urgent repair and the disabled toilets are too far from the front door."
• "The male toilets here are very poor; so poor there are notices in there apologising!"
• "Smelled like the inside of an infrequently cleaned public toilet."
• "The restrooms were flooded and disgusting and need repaired."
• "Awful services, dated facilities and vile toilets."
• "Terrible dirty toilets, Horrid fast food outlets."
• "The toilets were disgusting."