Morrisons Reviews Summary

Store Layout and Accessibility

Pros:

• "Easy to navigate for the disabled, too."
• "A pleasant store to shop in with a coffee shop and a large free car park."
• "This is a very large Morrisons and a good place to purchase all your home shopping."
• "Being in Wetherby it in the heart of a bustling small town and a great place to get staples before venturing into the town and supporting the excellent local butchers and bakers."

Cons:

• "The store itself is ok but I can't understand the reasoning to have customers walking into and through a cafe to use the toilet!"
• "Parking is a bit limited and it can take ages to leave the car park at busy times so bare that in mind."
• "The car park was absolutely gridlocked, for reasons unknown, drivers were getting frustrated."
• "The only downfall to this store is the car park entrance and exit are located at opposite ends of the car park and it is a bit of a maze!"

Staff and Customer Service

Pros:

• "Staff very attentive and friendly."
• "Several staff members there are absolutely great to the point of going above and beyond the call of duty."
• "All the staff are very friendly and helpful."
• "The staff are great, the new layout of the store is much improved."
• "The Staff quite happily serving the food to the tables and when not serving they were straight there clearing the tables and disinfecting them."
• "The staff were so helpful, two young lads and a young girl serving the drinks."
• "Many thanks to the staff member (wish I’d made a note of his name) who was so helpful, polite, cheerful, efficient and charming."

Cons:

• "Just a shame that some of the managers don't value them as much as they should!!"
• "Also the staff always seem unhappy and sometimes unhelpful."
• "Went with five friends yesterday to the cafe in Wetherby. One breakfast had fried egg instead of scrambled, two orders of waffles didn't turn up so had to go ask for them again, no hot chocolate in the machine and staff said they didn't know how to refill it. Terrible."
• "Asked a staff member for d/w powder. She glanced down one isle then the next. Said I don't know and walked away."
• "Social distancing amongst younger members of staff is non-existent in the Wetherby store."
• "Shocking customer service from 'Andy' on oven fresh, just stared at me until I ordered, no words spoken."
• "Incredibly rude and short tempered man with beard serving on cooked chicken counter today around 5.40pm."

Product Availability and Pricing

Pros:

• "A lovely Morrisons as supermarkets go."
• "Their 2 items for less price seems a winner."
• "Good quality especially in the fresh foods and lots of choice throughout the store."
• "Love Morrisons Wetherby as usually plenty of food stocked and Isles normally full."
• "Big Morrisons store in Wetherby. Well laid out with lots of deals."
• "My preferred supermarket, light airy and spacious, good range of products."