Vogue Dental Care Reviews Summary

Customer Service

Pros:

• "The reception team are always friendly and fun."
• "After a very warm welcome into the practice by the receptionist I was pleasantly surprised at the equally warm and friendly environment exhibited by not only the dentist and the nurse but every member of staff I bumped into."
• "The reception team are excellent they are always friendly and welcoming."
• "Jane at Reception is great, very efficient and alway helpful with a smile 😃."
• "Both receptionists I spoke to were very kind and couldn't do enough to help me."
• "All the nursing / reception staff are lovely & friendly."
• "The receptionist was supportive and helpful."

Cons:

• "Worst customer service I've experienced. Just moved here from NY and wanted to get regular cleanup, I was a few minutes late to my appointment and they were not accommodating."
• "Rang again the next day and the receptionist told me to go to a pharmacist and buy my OWN TREATMENT KIT."
• "The member of Vogue did not care a less there was no goodbye, she just got on with whatever she was doing before I approached her."
• "Not happy with the receptionist, she sounded very miserable and wasn’t helpful at all!"
• "The receptionist actually was so unbelievably rude and hung up the phone."
• "The older receptionist was annoyed by this and started to flutter her eye lids at me."
• "I was in desperate need for an emergency appointment and I was told to call at 8:30AM in the morning the next day and still no appointment."

Dental Services

Pros:

• "I would highly recommend them and will be using Vogue Dental Care always."
• "I completely trust both the dentist and the hygienist."
• "Dr Kinneri Sanghvi, with the support of Holly, made my invisalign, whitening and bonding experience incredibly easy."
• "Dr Kinneri has perfected my teeth while keeping them natural."
• "Dr Rhishi Patel has been the best dentist I could have asked for."
• "Visited Dr Kinneri for aesthetics and I couldn’t be anymore happy with everything!"
• "Dr Rhishi Patel made me feel so at ease & comfortable."

Cons:

• "Vogue has got worse over the years since it expanded."
• "On many occasions I have arrived into the dental practice for a scheduled appointment and never been seen at my scheduled time because Dr Kinneri is running late."
• "I received incorrect information from Dr Kinniri’s assistant relating to Invisalign regime."
• "That was my first visit and my last. First impressions count and this experience left a bitter taste in my mouth."
• "Please AVOID."
• "I was disappointed by the lack of accountability and professionalism in this situation."
• "You’ve lost out on thousands of pounds due to incompetence of your receptionist."

Professionalism and Staff Attitude

Pros:

• "They are friendly, super efficient and extremely professional."
• "Dr K H Katechia is amazing. No pain, always professional, no delays or cancellations."
• "The practice is clean and tidy and the appointment ran on time!"
• "Dr Kinneri made the whole process so easy and was so accommodating with appointment times."
• "I would recommend this practice."
• "I was thoroughly impressed by the professional and thorough treatment which was provided."
• "Dr Kinneri is extremely professional, confident and kind."