McDonald's Reviews Summary

Cleanliness

Pros:

• "It's very clean and has a much more modern and smart look, like you would expect to find in a much higher end restaurant."
• "The cleanest McDonald's I've ever seen."
• "A very clean and neat chain restaurant of Mcdonalds. Ample car parking, nice outdoor seating and tasty 🍦."
• "The toilets are always clean which is always a plus!"
• "One of the cleanest McDonalds we have ever been in."
• "The place is clean and welcoming."

Cons:

• "However the toilets were out of order, the heating was broken and there were no carbonated drinks."
• "The food was cold, my order was messed up, the tables were dirty."
• "No soap in dispenser in the toilet, entire establishment was dirty and grotty."
• "Used the gents toilet and it was absolutely filthy, toilet was blocked and unusable, urinals smelled horrible."
• "Dirty, litter bins overflowing rude staff."
• "This is the worst McDonald's I have ever been to, they didn't get the order right, every part of all our meals were cold."
• "Dirty and in need of more front of counter staff."

Service

Pros:

• "The staff were friendly."
• "The team there where very polite and the wait wasn't long at all only thing is if you get there at a bad time there will most likey be a big que for drive thru."
• "Service here is always good and the staff are very friendly and the food well prepared."
• "The efficiency of service is commendable, ensuring a quick turnaround."
• "Visited very early in the morning after coming home from reading festival (130am?). Staff were friendly and drive thru as expected."
• "Very friendly and sweet staff, Iwan showed kind front of house skills! Very quick service."
• "This McDonald’s is great. The staff are friendly and helpful."

Cons:

• "By far the worst McDonald's I've ever been in. All the staff, including the manager, were openly mocking the customers."
• "The food was very late arriving, we saw food on the floor which no one could be bothered to pick up and when someone did pick it up of the floor they didn't wash there hands after and carried on handling food."
• "I saw a staff member scratching his face and neck whilst he prepared the burgers, disgusting sloppy standards."
• "Was served by some teenager, (who I think was the manager). He was picking his nose while waiting for the food to be made."
• "Very rude staff, woman in the hijab refused to change my order after getting it wrong."
• "Utterly incompetent. Consistently get orders wrong with food missing."
• "if i could rate this a 1 star i would. rudest staff i have ever experienced in my life."

Food Quality

Pros:

• "Don't think much of the new festive menu but food arrived hot and within 10 minutes."
• "Food is good for quality expected of McDonald's."
• "Nearly a 5. Quality of the food was excellent and fast to serve at a busy time."
• "Don't normally bother reviewing fast food places, but had a good experience here. The food was really good. Piping hot and tasty."
• "The food is generally a lot better than Didcot McDonald's."
• "The food is always freshly prepared, and piping hot."
• "The thing I like about McDonald's what separates it from other fast food joints is they bring the food to your table. This location has a nice atmosphere with friendly staff and the food is always served warm and tastes great."

Cons:

• "Always cold ..burgers..and chips."
• "The food was cold, my order was messed up, the tables were dirty."
• "The food is absolutely foul. Always cold, always hard, lettuce is rotting, service is bad, chips are always stone cold and stale."
• "Food wasn't great. Fries were luke warm and upon getting our food in the waiting bay they had not given us our drinks and mcflurry."
• "The food was stone cold and the food was wrong yet again."
• "The drive through often serves cold food and also food clearly reheated as it tastes stale."
• "Staff were polite food absolutely disgusting almost as if it was sat for hrs certainly not fresh and got chocolate like brown water you get what you pay for cheap and nasty."

Facilities & Location

Pros:

• "Loads of free parking.... Great place."
• "There is good parking."
• "It's sat on the main Oxford - Reading route, and it's the only fast food / petrol station along the whole route."
• "Good location if you are going between Oxford and Reading, drive through was busy during the evening rush."
• "It’s conveniently located next to BP with an M&S and whirly car wash just off a main road."
• "It is in a great location as the Oxford to Reading road has links to Didcot or Henley-on-Thames so lots of traffic."

Cons:

• "I also had the unfortunate pleasure of trying to use their facilities, unfortunately this was not achievable, as a used portaloo would have been cleaner."
• "Hand soap dispenser hanging off the wall and the hand dryer didn't work."
• "Car park is ridiculous at lunchtime, with people parking stupidly and causing blockages."
• "Only down side is it can be a struggle to park."
• "The drive thru was queued all the way back to the roundabout on the main road."
• "Waited ages here (almost 30 mins in the drive through)."
• "Google Maps informed they were open late. I arrived there to find that only the Drive Thru is serving and they only serve you if you arrive in a car."

Environmental Concerns

Pros:

• "Would love to see all McDonald's improve their recycling aspect and switch to all biodegradable products like cardboard/paper."

Cons:

• "Millions of tonnes of plastic is contaminating our oceans every day and McDonald's could be a big help in stopping the sale of single use items being such a popular food choice."