McDonald's Reviews Summary

Service Speed and Efficiency

Pros:

• "Food was served quick but 3 mistakes on a 2 meal order is ridiculous."
• "Food came relatively quickly for modern times."
• "Ordered by the app and arrived to the store 15 minutes later to collect."
• "New restaurant, very clean, quick service, plenty charging points and plug sockets for use."

Cons:

• "Waited for 4 minutes with other customers at the service desk front of house but despite trying repeatedly to get attention/served was ignored as did others"
• "Service was terrible stood for 30mins with order num on screen then it disappeared."
• "Always great fresh food but slow service."
• "Everytime you order online from this one, they get it wrong somehow and just say to report it through Justeat."

Order Accuracy

Pros:

• "Been there couple of times, during evening and late night hours. Drive through was having some issue in taking my order and took it wrong but they cooked me a new burger in couple of minutes."
• "The food was really nice, and warm, although I bought 2 wraps and nothing else, but I enjoyed them."

Cons:

• "I have never received a complete order from this place. They always, without fail, manage to forget part of the order."
• "Everytime I have ordered food from this place it always arrives cold and I'm only 10 mins away from them."
• "They got our order wrong and gave us the wrong sizes."
• "Ordered Pink tea and one of the pastry but the tea is too sugary and sweet and unfortunately they don't have any option for sugar free tea."

Customer Service

Pros:

• "The manager came to talk with me and disabled A****. He was very helpful and made most welcome."
• "Not the worst I've ever been to, it is always clean and spacious, having two levels."
• "Lovely young girl who had just started working there was very helpful and obliging."
• "Never thought I'd be writing a review for Maccies but the lady working upstairs sat 18th March, 2023 really was amazing she was so warm, kind, polite, service was way above and beyond nothing like what I'd gotten from any McDonald's."

Cons:

• "Staff just throw you meal into the bag going through the drive through so it's in pieces when you go to eat it have to ask for napkins always seem to get the order wrong."
• "Should fire all the staff. Would probably get my food quicker if there was no staff, and I went inside and made it myself."
• "Do not order food from this McDonald’s, just ordered for me, my girlfriend and my brothers and the whole order was wrong."
• "McDonald’s on Manchester road in Bolton is the worst I’ve been to. Every single time I’ve been through the drive through without fail the order either has something missing or is wrong."