Williams Land Rover, Manchester Reviews Summary

Customer Service

Pros:

• "The very best Landrover dealership to deal with! Excellent service when I bought my last two cars and a great service department that we have now dealt with for over 6 years."
• "Just took delivery of my wife's RR Evoque. Very please with the level of customer service."
• "Overall excellent service, would highly recommend."
• "Service was very helpful and the garage was very fair."
• "Excellent customer service and support."
• "The Service Desk (Jeremy & Jeff) made sure that I was looked after and kept informed of what was happening with my car."
• "Very happy with the purchase of a new vehicle from Williams, the service we had with Billy A was exceptional, he is a credit to the showroom and company, made the whole experience very easy, he is super friendly and knowledgeable."

Cons:

• "Appalling service today. Went into the Landrover Dealer today Trafford Manchester. Waited around and was not approached by a sales person."
• "I have always had good experiences at all other Land Rover dealerships, however the way I was dealt with by receptionist Deborah at this branch was appalling."
• "Extremely frustrating and unhelpful experience this morning."
• "The most disgusting customer service there is to date."
• "Awful customers service."
• "Very poor experience when having my Range Rover Sport serviced."
• "Absolutely shambolic."

Showroom and Facilities

Pros:

• "New showroom so pleasant place to do business in."
• "It looks lovely, its one of the first things you see when coming off the Mancunian Way towards Princess Parkway. Its gardens are very well landscaped and maintained."
• "We enjoyed the best, professional customer handover experience ever with Williams JLR. Brilliant team and attention to detail."
• "A fantastic night out, our first time at a drive-in movie, great food and a brilliant view of the Trafford Centre from the big wheel."

Cons:

• "Worse place ever to take your car. They lie to you and make up the costs."
• "Booked the car for service. Dropped it and then I was expecting giving me curtsy car until mine finish. But they haven’t."
• "Visited the showroom today to check the Velar prior to ordering one... After waiting 20 minutes with family next to the car, saw the sales lady tidying up the coffee station."

Sales Experience

Pros:

• "Gary had sorted all the paperwork out ready for when I got there."
• "I dealt with Paul Greenhough in the sales team whilst looking for a new Defender 90. Paul managed to find the perfect vehicle for almost immediate delivery."
• "Well I have to say a great big thank you to Kevin, Gary, Jamie, Robbie and Dale and all the team at Williams for sorting out my New Range Rover it is brilliant."
• "All the staff that I encountered were very friendly and welcoming."
• "I was given the keys to the car and told to go and have a good look around it."
• "I will be buying my next car from them. Strongly recommend!"
• "Special thanks to Paul Greenhough (Sales) for his excellent knowledge and advise."

Cons:

• "Would never deal with this dealership again."
• "Unfortunately, Land Rover head office will be contacted about the situation."
• "Scam....Took my car in for an MOT, left with a fault in my tailgate.... They are now saying they will charge me to take a look at the problem, when its clear the car was maliciously tampered with when om their custody..."
• "They took my deposit on USED Discovery but sold to someone else for more money presumably."
• "DON'T GO TO THIS DEALERSHIP! Impossible to get through to a member of staff, especially service team."
• "If you have to leave a message for someone to call you back, don't expect them to ring you back because they won't."
• "The sales rep either did not want to sell us the car OR thought we couldn't afford it."

After Sales and Support

Pros:

• "i can't praise the mechanical staff here high enough. after having my car in at a different dealership 15 times, when it came here they found the fault and sorted it out."
• "Angela Gillespie is an amazing sales person. Her after sales help is also fantastic. I am now a loyal customer and would highly recommend Angela for anyone buying a Jaguar."
• "My problem have been resolved by John, the services Manager and has a very good explanation and have sincerely apologised for the inconvenience that I have endured."
• "Laura in service was the most efficient person I have ever dealt with in a JLR dealership."
• "The aftercare has been exceptional I couldn’t recommend this individual highly enough, great branch with great people."
• "Just had my car serviced at JLR Williams Manchester. Once again fantastic service, i was looked after from the start of the process to the end."
• "I had a mechanical problem with my Ranger Rover SVR. Issue sorted and car returned within a few days."