ODEON Luxe Warrington Reviews Summary

Staff and Service

Pros:

• "Most of the staff are lovely and very helpful."
• "This place is awesome. There is nice comfortable seats, friendly staff and the place is overall super clean."
• "Great place to watch the latest films. Nice armchair seats which you can automatically recline back to watch film."
• "Me and my husband went here lastnight and had a good experience. The refreshments service was fairly quick and efficient."
• "The staff are very friendly which is lovely and the screen rooms are nice and clean with big reclining seats."
• "Thank you to the amazing staff at Westbrook Warrington, I lost my necklace and they did all they could to help me find it, and also returned my money as I could not watch the film."
• "I visit this place often, I find that all the staff are very friendly and very helpful."

Cons:

• "We stood at the till and were completely ignored."
• "The service in Costa was appalling...not the 2 young lads fault as think they were new and had been left on their own too soon."
• "Manager unwilling to talk to children talking or kicking chairs during film."
• "Unhelpful staff when my daughter tried to order food."
• "Staff are rude, nay... lazy, I think lazy is a better description of them."
• "The staff behind the tills where clueless."
• "Staff have no idea what they are doing and no drinks knowledge."

Cinema Experience

Pros:

• "The actual the cinema experience was fantastic the seats were amazing everything film wise was amazing."
• "Such an improvement from the old dated cinema experience, this is the way forward in keeping cinema alive."
• "The iSense 3d screens are brilliant and the chairs are unbelievably comfortable."
• "The upgrade to Luxe makes this easily the best cinema within the area."
• "The premier seats - wonderful."
• "The isense is well worth the upgrade, seats are really comfy and spacious."
• "A fantastic renovation of this great cinema the addition of the Luxe recliner seats and Dolby Atmos sound is absolutely amazing and iSense looks absolutely fantastic too."

Cons:

• "Always feel like I need a wash when I come out of here. Floors are always sticky with what I guess is spilt soda :("
• "The Cinema is also in the middle of renovation so it’s not a pleasant environment to watch a film."
• "Awful awful set up now since they got rid of the ticket desk."
• "And the screen went off half way through the movie.. joke!"
• "Live transmission on two occasions has failed due to staff simply not pressing the standby button."
• "Had a very poor experience with people talking during a screening and staff appeared to be completely disinterested."
• "The lights were left on in the in film and the staff were blasting music in the hall way which we could hear throughout the entire film and completely ruined it."

Seating and Comfort

Pros:

• "Love this place. Looks great, amazing screens and sound, the seating are super comfortable."
• "Reclining seats with individual tables."
• "Comfortable chairs with foot rest."
• "The seats were extremely comfortable, with little tables and cupholders."
• "As it is a Luxe version with full recliners, it's so comfortable and relaxing."
• "All the seats are comfortable recliners with a tray for snacks and drinks."
• "Great cinema! The recliner seats are wonderfully comfortable and the screens are not too crammed."

Cons:

• "Dirty seats with old pop corn on floor and seats try move but was sticky but we sat down anyway and got settled to watch movie."
• "A number of the chairs are broken and most of not all are stained and dirty."
• "Wouldn't recommend getting normal seats, uncomfortable and cramped in."
• "Unhygienic staff members one who wipe bogies on their tops."
• "Honestly not into the reclining seats, get numb legs or sore ankles."
• "My seat wouldn't recline and though ok at first by the end of the film my neck was aching."
• "Seats were littered with used food and drink containers."