Poachers Pocket Reviews Summary

Service

Pros:

• "Amazing service and support by all the staff - completely supported quite a large size party at such short notice."
• "This member of staff is definitely an asset to this restaurant, professional, caring and giving the right amount of attention to the customer."
• "The staff are good and very pleasant but to be so proactive and watching how the customers are enjoying their meal is customer service not experienced nowadays."
• "All staff were really friendly and very attentive."
• "Staff as always welcoming and helpful!"
• "The staff made time for us, making us feel welcome and comfortable."
• "Staff both behind the bar and waiting were helpful and friendly serving with smiles on their faces."

Cons:

• "They continued talking to each other as if we were invisible."
• "Went here today with my dad and daughter and had the worse service, food never came out for an hour."
• "We queued for 20 min just to order drinks and food, and then we waited for over an hour for food."
• "We arrived and stood at the 'Wait Here' for some time while members of staff were talking and eventually came over."
• "The chef and the service member were very stand offish with us."
• "Service can be lacking and waiting to get served at the bar can be hit and miss."
• "Some staff were unhelpful. Told to order from app which took 45mins as the signal was poor."

Food Quality

Pros:

• "Our starters were all very nice as were the desserts but the mains were on a different level the traditional menu was gorgeous all the food was hot."
• "We had burgers which were very tasty and the desserts were delicious."
• "Myself and my husband and 6 children visited today and I have to say the food was 100% spot on nothing was missing food was piping hot and tasted 👌."
• "Great food as always!"
• "The steak was cooked to perfection and everything really delicious."
• "Food is always amazing and great staff."
• "Our meals arrived quickly and were cooked to perfection."

Cons:

• "Nothing about this pub is inviting."
• "Not a good experience. Hubbies birthday. He ordered cod, chips and mushy peas. Fish was still swimming, in oil."
• "The burgers had been microwaved and / or deep fried, they were cooked almost to a crisp on the outside edges and still pasty pale and cool in the middle, again inedible."
• "The mixed veg that came with the salmon was microwaved also, to the point of being mush."
• "Food quality is very poor - meat was not cooked to a satisfactory quality."
• "The chef didn't season the food, ingredients were missing."
• "Our mains were fish and chips fish all dried up and over cooked."

Ambiance

Pros:

• "This Eatery and pub is a little secret bit of heaven, good parking, Different seating arrangements."
• "Lastly the overall vibe of this establishment is very overwhelming during busy times."
• "The atmosphere was relaxed, and the bar service was excellent."
• "Now it's a lovely seated outside space that everyone can enjoy."
• "The atmosphere was great."
• "Always feel safe in the poachers compared to other pubs in the area."
• "Nice reasonably priced place to go and eat... lots of meal deals and a good selection of drinks across the board."

Cons:

• "We ordered the food and waited nearly an hour for it... we finally got our food and it was stone cold."
• "Lastly the overall vibe of this establishment is very overwhelming during busy times."
• "Decor and atmosphere was poor - decor was mis-matched and tacky, atmosphere was too loud and could have been a better experience."
• "Awful atmosphere."
• "Very slow clearing tables with staff just wandering around in a world of their own."
• "All furniture dated and ripped seating."
• "The meal was really lovely only problem was with mothers and their children... generally making it unpleasant for the rest of us to enjoy our meals and drink."

Parking

Pros:

• "This Eatery and pub is a little secret bit of heaven, good parking, Different seating arrangements."
• "Car park now needs you to put your car reg in, the machine is over to the left of the bar."
• "Good sized car parks and what looked like a lovely outdoor area."

Cons:

• "Pulled into the car park to collect my daughter who was inside. Waited in the car in my pyjamas for 15 minutes calling and messaging her. Never left the car, got a £60 fine."
• "Getting a £100 parking ticket in the post was upsetting."
• "The only issue I have ever had is parking - the first time I visited the signs for putting in your car reg weren't obvious enough."
• "Went there our 3rd visit got a parking ticket on first one it was very dark didn't see signs."
• "Parking isn't great, and there are massive signs reminding you to log your number plate, but no instruction on how to do so."