The Thomas Waghorn Reviews Summary

Staff Service

Pros:

• "There are a few members of staff who go above and beyond."
• "Another great J.D.Wetherspoon, with clean modern decor inside, super friendly staff."
• "Very friendly staff."
• "Staff and security were very professional."
• "Staff are pleasant but very busy, having said that the service was very fast."
• "Good customer service. Food was right first time, hot and well presented."
• "Staff very organized and friendly."

Cons:

• "Natalie replied me in a rude way saying that I could buy another drink if I didn’t like it!"
• "Our original server seemed a bit tired/bored."
• "Bar staff and duty manager laughing and joking aloud with an equally loud group of customers whilst tables where left dirty and uncleared."
• "Service can be very slow, and if it’s been busy there are so many plates just left on tables."
• "I asked for the mangers name and he said I don’t need it and that he doesn’t care."
• "Sometimes the bar staff tend to stick to one section of the bar, which is frustrating if you’re not waiting in that section because they don’t even acknowledge you as a waiting customer."
• "Sorry but not the best visit today. The tables were dirty and the floors were a joke. Staff clearly stretched too thin."

Food Quality

Pros:

• "Standard Weatherspoons establishment, originally the Main Post Office for Chatham. Service was good and the food edible (scampi was excellent)."
• "The food is always lovely though, not had a bad meal or drink here."
• "We had pizza which was surprisingly tasty with the additional toppings."
• "The food was hot, (which is unusual for spoons)."
• "Really enjoyed the food. We both had mixed grills and all the meat was nicely cooked and incredibly tender."
• "Today's pizza (26.05.022) arrived hot with generous toppings."
• "I had chicken tikka masala yesterday and breakfast today. It was really good."

Cons:

• "Ordered jacket potatoe when it arrived it was stone cold with bits of ice in middle."
• "Ordered the burrito salad bowl. Service was fast but blunt. As for the food, rubbish for the price."
• "Chicken wings overkooked :("
• "Half char grilled chicken ordered twice 2 days in row and received boiled with some herbs over..."
• "Dry patty in a burger, overcooked onion rings, burned chips."
• "Would not recommend this place to eat. Three of us went for a meal and two of us ordered the gammon but we couldn't eat it, it was over cooked looked like bacon slices and certainly didn't taste like gammon."
• "Very poor food, was looking forward to halloumi fries with sweet chilli dip, no dip And the fries were hard, chicken well over done."

Ambiance and Cleanliness

Pros:

• "One of the nicest weatherspoon pubs l have visited, very smartly furnished, yet still keeping the character of the old building even though it's been restored."
• "Central pub in Chatham, close to station and facilities so ideal to stop off for a drink or food."
• "Nice to sit outside and talk also had a cigar. Good atmosphere considering the current circumstances."
• "The Thomas Waghorn has a good welcoming atmosphere, with a good selection of real ales and a wide choice of vegetarian food."
• "It's a great place to catch up with friends."
• "Great atmosphere, professional, polite and courteous staff, great service and value for money."
• "The building itself was very artistic and well designed."

Cons:

• "It is a lovely venue, however the wear and tear on the seats need attendance as they look a bit ick."
• "The table was full of dishes and used tissues, waitress pick up things and didnt clean table for us, very unhygenic."
• "Disgusting. Went to this pub recently after moths of not visiting. I found that currently is not managed property."
• "Dirty generally and understaffed. Tables not cleared, empty glasses and cups stacked on the windowsills."
• "The place was very untidy with left- over dinners and drinks covering many of the tables."
• "Went for lunch, the food was ok but the surroundings were poor, dirty tables and chairs, scattered menus etc, a number of rat/mouse box traps on the floor under tables (very off-putting)."
• "It is disgusting do not recommend. I was there on the 15 July 2023 I got out hand sanitizer to wipe down the table as you could see how dirty it was."

Value for Money

Pros:

• "Good reasonable food, we had chicken club meal which was chicken, choice of side and a sauce with a pint for two people and was a shade over £15."
• "Food is always good and plenty of drink choices at a reasonable price."
• "The total cost was very reasonable."
• "Good food, cheap drinks, helpful staff."
• "Budget friendly menu."
• "Cheap as chips too and great food deals for pub grub."
• "We couldn't get over how cheap the drinks we're! Bottle of Prosecco was £10.99."

Cons:

• "Fancy a flat, 89p cocktail from the supermarket? Then here you go."
• "Dry patty in a burger, overcooked onion rings, burned chips."
• "Ham was horrible and the cheap frozen chunky chips were not very nice."
• "Disappointing for the Wetherspoon chain... 45 min wait for food and drinks ordered via the app and if using the bar instead, there was a long queue."
• "It's not my favourite wetherspoon. problems getting served and the beer choice and quality not good."
• "However, this is Wetherspoons and let's face it this place is a bargain and we have to put up with these little issues in order to get the cheap food and drink we all love."
• "The owners accidentally sent us drinks that were meant for another table and forced us to pay for it."