Address: 118-120 Newmarket Rd, Cambridge, CB5 8HE, United Kingdom
Phone: +441223360208
Rating: 4.8
based on 110 reviews.
Customer Service
Pros:
"The staff really know their products and provide advice without any hard sell."
"Very friendly and accommodating to individual needs."
"Very friendly staff offering great customer service."
"This place is Highly recommended to buy an ebike."
"Jamie McAlley has been nothing but patient and enthusiastic."
"Eddie and Luke create a very friendly, professional and supportive atmosphere on the shop."
"That's one of the best and honest customer service I've experienced."
Cons:
"However for me downside was delivery service provided by TNT completely messed up and did not deliver my bike on time so gave me too much hassle."
"After collecting my bike, I asked for the list of serviced items and I was told there was a leaflet having the list but the leaflet was not currently available."
"I don't know why this business feels it's the exception to the rule by cluttering the pathway with boxes and bikes."
"Utterly bizarre. A matter which was easily resolvable escalated to an incredible situation in the shop where the manager actually lied about staff not being there when they were clearly in sight."
"I apologize but I cannot recommend you."
"Visited this shop a few weeks ago. Wasn’t easy to get to by car, no parking for customers, so not ideal if you’re driving in from outside the city."
"I was charged an extra £5 without my consent for the front mudguard."
Product Quality
Pros:
"The bike its self is awesome and has met and exceeded all my expectations, it so well built and cruises happily in the 20 - 25mph range."
"The result transformed the bike and has exceeded my expectations."
"Hill climbing capabilities have particularly impressed me."
"The bike has been fantastic, it has never really let me down winter/summer, rain or shine."
"It's a great bike and I am happy to have it back again."
"The Haibike... I loved riding it and felt confident that I could put it to good use."
"Great job fitting the kit to an awkward shape bike with a bit of skillful problem-solving."
Cons:
"This raises grave concerns about the business claims to employ only highly qualified tradespeople/ 'experts' if the basket is mounted that poorly."
"There is no way on earth that in my bike use over March I have wracked up 400 miles. So clearly this was a display bike that others had taken for test-rides, which he sold at full price and as new."
"But how can I trust a supplier who can’t even make the bike properly and for all I know could have left me riding an unsafe bike."
"A misaligned wheel and the chain which was far too loose on the chain glider."
"A basket was fitted by the manager and it looked pretty shoddy."
"It was after returning from the supermarket that I noticed the poorly fitted basket had caused so much friction that it had cut through the 'protective' stickers and all through the paint work."
"However it weren’t long that I was getting problems with the back breaks locking on the wheel and a few other issues."
Support and After Sales
Pros:
"I got a email back from Eddie Kehoe who rectified the issues I had with the ebike."
"EBS provided and fitted a retrofit pedelec attachment for our Pino tandem four years ago and it has enabled us to continue cycling all over Europe in our old age."
"I have no hesitation in recommending EBS to anyone looking for high quality service and products."
"Very pleased and would highly recommend."
"Great service, highly recommend to international customers!"
"A small plastic cover was damaged in transit and I had a replacement in 2 days."
"Their service was excellent. Friendly, relaxed and helpful."
Cons:
"I will never use them again and have accessed another local bike dealer for all my bike care in the future."
"The cost for the basic service is given on the store's window which is set to a fixed price of £50, however, when leaving my bike, I was told that the price was in fact £60."
"[Update: tracker has not worked since phone update. German programmers initially helpful quickly became grumpy.]"
"I did a test drive of a packster 60 and a Load 75 before ordering the packster 70 (new model). There was constant delays of the manufacturer."
"After unpacking there where a couple of issues with the bike."
"He refused to see if this person was still there, and then bizarrely he lied and said that he wasn't here today."
"I recently became the owner of a Brompton that had been electrified by this company...I have had to keep chasing them on this matter and each time I called I have been given a vague excuse."