Address: 549 Stanningley Rd, Bramley, Leeds LS13 4EN, United Kingdom
Phone: +441138800120
Rating: 4.7
based on 134 reviews.
Customer Service
Pros:
"Can’t speak highly enough of the service and advice offered by the owner Yas and his partner."
"Brilliant customer service and useful advice."
"Fantastic advice from staff who really know their stuff."
"Excellent service. Guys know their stuff."
"Super shop with amazing customer service and knowledge."
"Fantastic customer service. And the coffee is fantastic, highly recommend."
"Outstanding customer service from LifeCycle bike shop!"
Cons:
"Won't buy anything or use their services again."
"Appalling customer service: Ref Yas 22/08/2022"
"Entered the shop to be met with a Very rude little man with bald head and glasses behind The counter."
"The company needs to work on its customer service and they have lost someone for a life cycle."
"Very ignorant was waiting outside no sign telling customers how many allowed in shop so we was waiting at the open door one of the workers just come to the open door not said anything to us waiting outside and slammed the door shut very rude."
"Personnel brags that fitting costs £60/hour so will charge."
"I won't be coming back."
Quality of Work
Pros:
"I have had two sets of bike wheels built by the team at life cycles and both have been flawless."
"No hidden costs and work done efficiently and to a high standard."
"Had a bike fit done by Yas. He did a really thorough job."
"The price was very competitive and the workmanship very good indeed."
"They fixed his bike really quickly and at a special reduced rate."
"The guys at Life Cycles did a very neat and tidy job threading the gear cables internally through my road bike's unusual frame."
"They did a great job of finding and then fixing a fault with my Di2."
Cons:
"I won’t be back after paying £220 for a bike I still couldn't change gears reliably on."
"I had to pay another £40 on collection for additional work that was needed after the guy rang and said some other bits needed doing so I felt I didn’t have any option."
"I’m now over 8 months without a bike and beyond poor customer care from Yas and Emma."
"Whatever response is posted in reply to this is hot air and I strongly suggest you look elsewhere for your dream bike."
"Totally avoid this shop, they invent problems that don't exist."
"Terrible experience. Went for a wheel rebuild and heard nothing for weeks, rang them and got excuse after excuse."
"Got the bike home and expected the gear change to have been sorted but was just the same as it had been when it was dropped off."
Staff Knowledge & Expertise
Pros:
"Very knowledgeable and willing to advise if needed."
"A clearly knowledgeable team, and a very welcoming and calm atmosphere."
"Yas not only serviced the brakes and wheels on my road bike he provided some good pointers to improve the settings and make my ride easier and safer."
"The staff are genuine cycling enthusiasts' and even take their customers on weekly rides from the shop."
"Yas has been working on my bikes for the past 5 years and I have learnt lots from him."
"Yassir's years of experience with bikes and physiology came across strongly."
"Their knowledge and expertise is second to none and wouldn’t hesitate for a second to recommend to everyone!!"
Cons:
"Tried to get me to replace another part which another shop told me was fine."
"Went back for broken derailleur and gear alignment, he wasn't there and his colleague charged me £20 when I went back he was there and said oh we can't quite get your gears right you'll need a hub service £40."
"Not the friendliest of welcomes and assuming from my lack of bike terminology the guy knew I didn’t know much about bikes."
"I’ve spent over £5,800 on a bike that developed a fault after 3 month (900 miles)."
"This guy will have you off if you let him. 3 times he's tried to have me over."
"The owner is an arrogant prick."
"Needless to say I will be taking my business else where."
Value & Pricing
Pros:
"Reasonably priced and acceptable turnover in returning the bike."
"Great prices. Great customer service from someone who takes care in their work and does it to the highest standard."
"They don’t charge labour on some simple jobs so I only had to pay for the chain itself, no other shop in the country does this!"
"Sorted straight away at a very competitive price."
"Quick turnaround at a great price."
"The Biemme bibs are superior in comfort than bibs twice the price."
"We bought two quality bikes from Yas a few months ago at a very reasonable price."
Cons:
"Paid a lot more than I would have on say ebay, as I needed it there and then."
"Took a bit longer than I was told but understandable at this time."
"Took me a while to write this as I'm not a malicious person at all but.....I took my £450 two month old bike here a year back for disk brake change, told me bike needed full service for £220."
"Eventually (7 months) I was offered a refund of £1300 for a frame I was charged over £2k."
"I came in on Tuesday to buy a Chain quick link removal tool, after checking they had none I was told to pay upfront and they would receive stock the following day."
"The phone-call did not come."
"I received nothing, not even a courtesy call to let me know of any delays."