EDEMO Electric Bikes Reviews Summary

Customer Service

Pros:

• "Edemo bikes' customer service and attention to detail is second to none."
• "The very friendly guy who delivered it to me, explained at length how it all worked."
• "I used the CycleScheme which was seamless with Edemo with excellent comms from Jen and AJ."
• "Dan booked me in for an afternoon appointment for the handover which was second to none."
• "All the staff I dealt with were friendly, knowledgeable, and helpful."
• "First class customer service from the whole team at Edemo."
• "The customer service is second to none. From the initial ordering process with Jen, to AJ delivering the bike."
• "A first class experience buying from Edemo."

Cons:

• "Although I’ve only had the bike a week, all in all, from original enquiry to delivery of the bike, I thoroughly recommend both R&M and their excellent distributor Edemo; tip top!"
• "The service from Dan, Jen and AJ has been brilliant."
• "Very good service. Had a decent chat with Dan to discuss what type of bike would suit me."
• "The only frustration was the 6 month wait for the bike."

Product Quality

Pros:

• "All I can say about the actual bike, a Riese & Muller Nevo GT Rohloff, is that it made me feel like Superman!"
• "This bike is a joy to ride, and I really enjoy getting around on it."
• "The Reece and Muller N0V0 4, it is very comfortable ride, it has very bright lights, excellent brakes, a built-in lock on the back wheel, thick tyres, an excellent display on the handlebars and overall is very sturdily and very well made."
• "As anyone contemplating an R&M machine knows, they ain’t cheap. Quite the opposite in fact, they are of the highest quality of design and manufacture."
• "Bike was delivered within about 2 months (they are built to order in Germany) in person by one of the mechanics who works for Edemo."
• "My first day out on the bike in the Yorkshire Dales was a joy."
• "The build quality is excellent, the bikes are solid and inspire confident riding."
• "We are now the owners of a Charger 4 vario and a Nevo4 vario."

Cons:

• "Having just taken delivery of a R&M Superdelite from Edemo, I’m sufficiently impressed to praise both the bike and the supplier."
• "Had a decent chat with Dan to discuss what type of bike would suit me."
• "Although not my nearest Riese and Müller dealership, EDEMO have proven well worth the extra effort."
• "It was a bit of a drive to get to their shop, but well worth it."