Woodrup Cycles Leeds Reviews Summary

Customer Service

Pros:

• "I experienced outstanding customer service from the team at Woodrup."
• "Never once did he attempt a hard- or up-sell."
• "They were really friendly, explained everything to me beforehand and were really reasonably priced."
• "Professional, knowledgeable, helpful and approachable."
• "The staff were really pleasant, Hugo & TeeJay were so friendly, polite and knowledgeable."
• "Great service with friendly and knowledgeable staff.took bike in and within 24 hours had it back."
• "The staff member was really attentive and spent a lot of time with me to help me find what I needed."

Cons:

• "1 star for ignoring message on Messenger, only received automatic message 'we will get back to you as soon as we can'."
• "It’s been 74 days ago. I understand, that you have been very busy lately, but if you have time to put new posts on Fb, then I can expect a message from you, to book my repair."
• "I went in to have a chat/ do some research but I found the staff a little bit patronising."
• "Kept telling me the bike I wanted doesn't exist (something similar to Dawes Galaxy with a mixte frame which you can buy new online)."
• "Wanted a simple suspension fork swap - they offered me two for 200 / 245 pounds + 45 service charge = what are you guys smoking there?"
• "Quite possibly the worst bike service I've ever had."
• "But I will certainly never be using this company again. Disgraceful. I'm fuming."

Product and Stock

Pros:

• "I visited Woodrup Cycles due to a word of mouth recommendation and I was pleasantly surprised by the variety of stock and general relaxed atmosphere within the store."
• "The shop was filled with so much equipment, I was like a kid in sweet shop!"
• "One of the greatest cycling gems in Leeds. An amazing amount of beautiful bikes, be it new or retro, and outstanding display of parts and accessories."
• "Love this bike shop! Huge range of products, stunning bikes and kit and very keen prices."
• "The benefit that Woodrup has over somewhere like a high-street cycle shop is that they actually have things in stock."
• "They also make bespoke steel frames. Showed me the process in their workshop."
• "Great vibe in the shop too and excellent product range."

Cons:

• "Woodrup is more of a Boutique than a Bike Shop. That's not necessarily a bad thing, but my grubby hybrid and I used to feel intensely judged by the staff before I moved on."

Price and Value

Pros:

• "Price comparable to on-line too."
• "They give every reason why we should all support local."
• "Found me a bike at a lower price point than what I had originally intended that suited me well."
• "Can't stress how helpful they were and all at very reasonable price."
• "The quotes Tony gave me came in at £150 under and £2 over my budget."
• "Very good pricing for services and won't try to charge you for things you don't need."
• "Friendly shop with excellent service. Got my fork and brakes fixed. They offered a package based on only what's necessary at a good price."

Cons:

• "Do recommend doing a simple price check before coming this place as they seem to be the kind of place where they try to take advantage on consumers."

Bike Fitting and Repair Service

Pros:

• "The bike fit is not cheap but I was there for over 2hours and the bike now fits great."
• "What a difference! What a genuine difference. Lower back aches all but gone, neck and shoulder aches cut dramatically."
• "Bike feels so much more comfortable to ride following a detailed discussion and analysis of my needs and wants for my bike positioning."
• "Bike Fitting Service by TeeJay - The best experience I have had from any customer facing service."
• "Jim the mechanic knew exactly what the problem was, fixed it extremely quick, the price was great and my daughter can now enjoy her bike again!"
• "Craig created a fantastic specification, blending the old frame with new Shimano 105 groupset, Hope components, as well as a couple of modifications to the frame itself."
• "Came out of there workshop like a new bike. Performed 100% better than previously."

Cons:

• "Neither wheel was clamped securely, frightening considering I'd done 30 or so miles."
• "On looking, the rear derailleur was so bent it simply didn't line up with a single gear. Had to physically bend it back into alignment."
• "Nearly £200. OK but on the way home the bike was slipping in every gear, so bad I daren't stand up."