Laptop Station - New & Refurbished Laptops Reviews Summary

Customer Service

Pros:

• "Whoever served me at the station has always been friendly and sympathetic and helpful and saved the problem on the spot."
• "You would be silly not to give them a visit. Exceptional service."
• "Excellent customer service."
• "The staff were very helpful and accommodating."
• "The staff are friendly and helpful and small problems quickly tackled."
• "They have responded quickly to emails I've sent, and have been courteous throughout the entire process."
• "Fantastic customer service from Alex who clearly explained upgrades and after warranty service for a gaming laptop that I had purchased."

Cons:

• "Just horrendous service."
• "Also very unprofessional in the way they respond to emails."
• "Their customer service and organisation skills are awful."
• "The customer service is terrible!"
• "MANAGER IS RUDE AND EXTREMELY AGGRESSIVE."
• "Awful staff, Scott especially is a very rude individual who behaved inappropriately and has no aftercare for their customers."
• "The manager is patronising, passive aggressive and had no interest in trying to resolve my issue."

Technical Expertise

Pros:

• "The machine itself was like new when it arrived and we have now had it for a few months."
• "Their technical department staff really know their stuff."
• "These guys are real professionals that keep promises. Even fixed a broken hinge at no extra cost."
• "The staff here are excellent with amazing product knowledge."
• "The laptop is in a spotless condition and I really appreciate how it has all been cleaned and tested prior to being sent out."
• "They are all knowledgeable, helpful and tell you what needs to be done with the items brought in."
• "Competent staff and decent prices on refurbished laptops."

Cons:

• "I would not recommend this place to anyone. I bought a laptop from here, and when I went home I noticed that the battery on the laptop was faulty."
• "Took my laptop in for a simple repair. Got it back to find they had looked through all of my personal files."
• "They failed to diagnose the issue correctly before taking my laptop apart and then when the issue persisted months later they said they would charge me for the repair (even though it should have been under warranty)."
• "I’m am now left with a working graphics card and no computer even though it was the graphics card that was supposed to be faulty."
• "Their technical repairs team lacked expertise and professionalism."
• "Snotty nosed staff who were not in the slightest bit helpful in trying to figure a power supply issue with an external hard drive."
• "Now the replacement is playing up too and they are saying they don’t offer a warranty on the battery unless it’s dead on arrival and that there’s no warranty on the charger."

Value for Money

Pros:

• "I would recommend this shop as they have low prices for everything and staff knew what they were talking about and didn't cut any corners."
• "Bought two refurbished laptops both brilliant value for money."
• "Saved 300 Quid so happy. Good Job!"
• "Took my iPad in as I'd broken the LCD and the glass. I was able to collect it the following day as good as new & they were the quickest and cheapest turn around time."
• "I got three laptops they are as good as new at a very affordable price."
• "It was outside of my budget new but got an excellent & reliable refurbished model with a guarantee."
• "High quality products and helpful, speedy service at all points along the way."

Cons:

• "DO NOT GO HERE FOR A SCREEN REPLACEMENT."
• "I went into this place to have 1 key on my laptop replaced. They quoted me for a service and then suggested I'd need a complete new keyboard which would have worked out to between £90 to £110!!!"
• "Nothing. I took my laptop in. Told them it would not turn on and I thought it was a motherboard. 1 week later after charging me 30.00 for a diagnostic they had done nothing."
• "I paid £280 and two weeks later they bought it off of me for £180. That was charity funds. Not impressed."
• "BE VERY Careful buying from this company they scam u when it comes to repairing your laptop under warranty."
• "3 months later the screen had come loose and took it to another store for a look over who said the phone has been damaged by condensation from the loose screen and is totalled."
• "The owners of this shop... stating a price including extras such as anti-virus... They completely denied the offer, denying any wrongdoing."