Speedwell Kia Reviews Summary

Customer Service

Pros:

• "The entire team at Kia Newton Abbot was friendly, efficient, and went above and beyond to ensure I was satisfied with my purchase."
• "The overall customer service at the Newton Abbot dealership was exceptional."
• "Exceptionally good customer service. We were assisted by Sales Executive Neil Binks, who was very knowledgeable and handled everything."
• "Absolute 5 star customer service as always."
• "From start to finish I was given 5 star service by Neil Binks who was recommended by a friend."
• "Neil Binks, Sales Executive, was friendly and polite. He explained everything really well at both my appointments."
• "Neil Binks, sales executive was very professional and attentive despite being busy."

Cons:

• "Over all I am happy with most of the service I received at my showroom. But not impressed on my first appointment as the agent was an hour late."
• "I definitely will not be going there again."
• "One member of the service centre staff was quite rude and another was just difficult and unhelpful."
• "On initially dropping my car off I found the service team member I dealt with to not be particularly friendly and seemed to be dealing with me with a bit of an attitude."

Sales Experience

Pros:

• "Mark and the team made the experience of buying my first car stress free."
• "Mark has sold myself and my daughter a car in the last week, this is my wife’s second time purchasing a car from mark and she finds him very professional, informative, knowledgable, kind, patient and always allows my wife time to think things through with no pushy salesman tactics."
• "Neil promptly addressed any concerns or questions I had, consistently keeping me informed throughout the entire process."
• "Neil's professionalism, knowledge, and genuine dedication to ensuring a smooth buying experience truly exceeded my expectations."
• "Mark embodies this. He is personable, patient and expert at helping customers find what they are looking for without being too pushy; the ideal car salesperson in fact."
• "Peter in sales was very helpful on buying our new car."
• "Neil Binks was great. Took me through the whole process making it easy to understand."

Cons:

• "The whole process of buying my new Kia was very positive except for the long wait of over 6 months for delivery."
• "Despite my car was not delivered on the date promised (out of their hands I guess), I am giving 5 stars because the overall experience was amazing."
• "Then to be told he couldn't send me information on the car to my email as he didn't know his new computer."

Vehicle Maintenance

Pros:

• "I have only had one service here, so this might not be as in depth as others. I found the staff polite, professional and straight to the point."
• "I always get my car serviced here, the staff are really helpful and the vehicle I've got is so well looked after and it goes like a rocket but is so good with fuel economy after they have serviced it."
• "A great big thank you to this dealership for helping diagnose a problem and give advice to enable myself and my friend to return home from holiday safely."
• "Had a problem with my Honda CRV stereo, spoke to Dan in servicing who solved my problem, he couldn't of been more helpful, a credit to Speedwell and Honda."
• "Took my old Honda in to have airbags replaced following a recall letter. Staff were friendly and job was completed within the time quoted."

Cons:

• "Will not be using Kia service again, if you cannot correctly diagnose a broken bulb I wouldn’t trust you with anything else."