Stoneacre Service Centre Reviews Summary

Customer Service

Pros:

• "I arrived & was met by incredibly helpful staff."
• "A gentleman called Sean helped me book in, he was friendly, professional."
• "On the day I was please to say that there was no queuing to drop off the keys."
• "I was greeted by outstanding customer service provided by Wenzdi."
• "The staff have always been very helpful and professional throughout my time with them."
• "I was impressed by the friendly and efficient service from your service advisor, Megan Barlow."
• "Fantastic experience taking my Vitara for its first service. Many thanks to Keith."
• "Exceptional Service from start to finish. Keith Osborne is so professional."

Cons:

• "Absolutely shocking. Rude male advisor and very unhelpful on day of the booking."
• "I wish I good give menús score the Company is disgusting 😒 £ 180 bill."
• "The place seems to have gone downhill instead of a simple person to greet you they have an electronic touch screen."
• "Disappointing service. I had to wait around 20 minutes for the pre booked courtesy car."
• "The staff seem unhappy."
• "However instead of MOT testing on site at Stoneacre they used an external company without my consent or knowledge."
• "I had a very bad customer service experience by Lauren Blant this afternoon, very poor manners."
• "Rang service centre on Saturday around 10 am and when I got through the phone was dropped down (cut off)."

Service Quality

Pros:

• "Harvey sent me a video of my car being looked at and the issue was resolved."
• "The health check video was also a very good service and I was reassured watching Tom’s inspection."
• "Had my MOT done here. What an excellent service."
• "I dropped in here because my car was flashing saying I needed a key battery. I saw Wenzdi who replaced it for me in no time."
• "I was very pleased to find it passed, and it was cleaned spotlessly inside and out."
• "Booked car in for a service sat down to wait hot drinks and biscuits supplied while we waited done in no time and washed and vacuumed out."
• "Safety recall on my fiat ducato in out done in 10 minutes."
• "Just had my car serviced at the Chesterfield branch of Stoneacre and much to my disappointment I could have had a better job done by some back street Johnny."

Cons:

• "My car has been in 4 times in the last 5 months and is still broken."
• "The external company B&S Tyres gave advisories that conflicted with reports from Stoneacre and another garage previously."
• "I wasn't offered a drink just told to help myself...difficult with crutches."
• "Unfortunately such a poor experience. 4 days to sort a door lock in an i20."
• "Showroom staff and IT team 10/10 Car washers 👎."
• "Incapable of completing a service; despite my indicator not working, they reported all working fine."
• "Took it in with 3 simple small repairs identified at the annual service. They repaired 1 out of 3 issues."
• "Just had my car serviced at the Chesterfield branch of Stoneacre and much to my disappointment I could have had a better job done by some back street Johnny."