"My Samsung's screen died a while ago and couldn't get it fixed via Samsung... Phone Universe fixed it instantly for me in a fraction of the price."
"Absolutely delighted, these are old phones... which now have a new lease of life through an efficient and professional service at a very reasonable cost."
"Fixed my phone within an hour and gave me a free protective screen."
"Great guy and a great business. Will certainly come back if I have any other issues with my phone, and I highly recommend that you go to him for any phone repairwork."
"My phone needed a repair owing to a sound issue. The phone was repaired that day in a speedy, timely, efficient manner, and the phone worked perfectly after the repair had been completed."
"My phone had died and could not find a way to revive it despite tried anything possible. Anyway, I've managed to find this gem of a man who repaired it and restore everything I thought had lost."
"I left my phone on the roof of my car and set off home. After tracking my phone to a roundabout I picked up a very runover Samsung s20fe. Panicking on a Sunday I visited phone universe. He checked the phone and ordered a replacement screen as he didn't have one in stock. He repaired and replaced the screen within 24hrs and super happy with his service."
Cons:
"Very uncomfortable and unhelpful experience. Went here because of all the glowing reviews but I can't imagine many of them are real, having been there."
"He kept telling me he knew it was the motherboard - I knew the motherboard is absolutely fine. Extremely patronising and didn't listen to me at all."
"I insisted he just carried out the work I requested- which was the replacement screen. I left him with the device for a further 2 hours. Upon returning to the shop, the device was back together with the new screen on. However it was on 1% battery! Baring in mind I had charged the phone to 100% the night before and never had any issues with the battery previously!"
"On Tuesday, I still didn't have any news about my phone, so I decided to call. He said he still didn't order the battery, but it would be more expensive. £45 now. I said okay. On Wednesday, he called me to say the problem wasn't the battery. The battery was fine. Instead, the mother board was the problem. The price now, £60."
"I had water in my phone and the man fixed it and put a new battery in, he also put me a new screen and screen protector on, it was all done within an hour, what a friendly guy with all round excellent service Thank you."
Customer Service
Pros:
"The guy in there was really friendly and said he could get it done for me within 20 minutes!"
"Amazing owner, very friendly and professional. He went above and beyond to help me out."
"The owner was very approachable and went out of his way to try and resolve my issue."
"Really friendly, polite and quick service!"
"Friendly and helpful guy helped to fix my phone after water damage."
"The gentleman who runs the shop is a very nice and pleasant guy. He changed the battery on my phone in 30 minutes and had a look at a few other issues."
"i am old and know very little about modern technology so when I could not charge my phone I was worried I needn't have been the service from the Phone Universe was superb, with the fault rectified in 30 minutes."
"Friendly guy and sorted quickly with a good price! My iphone was smashed to bits and he sorted it with no problems."
Cons:
"I didn't owe anything in the end, but I bought a cable and gave a tip for his time and his service because he went above and beyond to try to fix it and still charged me nothing."
"Very uncomfortable and unhelpful experience. Went here because of all the glowing reviews but I can't imagine many of them are real, having been there."
"The response was very unprofessional and rude."
"This guy is genuine, professional, efficient and honest. Thank you so much!"
"Coming from a student this place had very good prices, and was very quick, fixed my phone which I thought was unfixable so saved me having to buy a new phone! Very friendly and would recommend to anyone in need of their phone fixing."
Additional Services
Pros:
"In addition to your phone needs they offer luggage storage. As a couple of Aussies arriving by train a few hours ahead of check in it was a really convenient and safe place to store our gear."
"We stored our luggage here for a day. The owner is lovely and helpful."
"Very nice person, available, warm and helpful. Tries his best to help you. We left our luggage and visited the city."
"Safe to drop the luggages and the person was very kind enough to help with all info. The location is super friendly in the center."
"Used the shop as luggage store on a recent visit to York. Very friendly and excellent customer service."
"Stored our luggages at Phone Universe York for half a day as our apartment was not yet ready for check in. Was really helpful and convenient."
"The taxi can stop right in front of the store, no need to haul our luggages on the street. Owner is really friendly."
Cons:
"There are no negative reviews about the additional services provided."