JS Phones and Computers - The most reliable iPhone, Macbook, iPad, Tablet and Laptop Repair Expert in Durham Reviews Summary

Repair Quality

Pros:

• "They fixed my phone good as new, after I had tried a few other places that diagnosed the wrong issue, JS found the correct issue straight away."
• "Best phone repair service in Durham! My phone is a Huawei P30, an older model so it isn't easy to find a new screen, but they did and fixed it in just one day!"
• "It is now in perfect condition."
• "JS Phones and computers fixed my phone the same day when I was quoted a two week wait by all other repair shops."
• "They managed to replace it at a reasonable cost, very quickly (in a morning) and kept me updated with the progress of my repair via text."
• "The shop cleaned my charging cable and showed me the part they replaced (it was worn through!)."
• "Fixed my iPad remotely! My iPad could not enter the home screen and showed the message “Connect to iTune”. I called this shop, the staff taught me step by step. Finally, the issue has been sorted successfully."

Cons:

• "I went in to get my laptop charging port fixed. The repair took much longer than they said it would, and promptly caught fire once it had finally been done."
• "Stay well clear from this shop, they “fixed” my sons iphone screen, then he noticed the torch & flash wasn’t working."
• "Took in my phone for screen repair 10 days later the bottom section of the touch screen stops working and they claim it’s down to internal damage caused by touching the screen too hard so not covered by the warranty."
• "Wife paid £105 for 'genuine Samsung screen replacement' but warranty was still void because the phone was badly glued up."
• "I am now very unhappy as they told me to come to the shop for a fix and when i went someone at front was denying that they told me to come now I've tried pushing the screen together. Now my whole phone is broke."
• "Took it to the Apple Store who said the replacement screen they used is the worst quality they have seen. Don’t waste your money."
• "Fixed my iPhone 7 plus screen when I cracked it, went back because my speaker wasn’t working after they changed my screen and they are saying it’s unfixable."

Customer Service

Pros:

• "They managed to sort it which was a great relief"
• "excellent price and very quick turn around"
• "Would use again"
• "the guy managed to fix it on the day"
• "strongly recommend JS"
• "appreciated the honesty since many other repair shops will pretend the screen needs replacing to gain the higher price"
• "They also said the part had a warranty on it and to bring it back if I had any further issues."

Cons:

• "They have terrible customer service"
• "The most ridiculous 'service' that I have ever experienced in Britain."
• "DO NOT WASTE YOUR MONEY HERE"
• "I am appalled at the shoddy, expensive poor service and repairs to my Dell Laptop."
• "Bought a phone but do not do receipts... DO NOT BUY you will be ripped off"
• "COMPLETE THIEVES 0 STARS Bought a phone from here for £180 and within two days it starts turning off by itself so i returned to the shop expecting it to be sorted and was told to leave the phone with them, returned later to be told it was fully working when i bought it so there's nothing they will do."
• "I've been in twice to ask about a refund, and both times I've been asked to leave my phone number so they can work out if they'll give me one and then call me about it. They've never called."

Price and Efficiency

Pros:

• "I rang up for a price to replace my phone screen, and it was cheaper than anywhere else I had asked by about £30-£40."
• "the prices seem reasonable for the amount of work involved"
• "Excellent service. Got an online quote to fix my charging port with Samsung for £239. Took my phone into JS on the Saturday and collected on the Monday. Quick and cheap at £35."
• "100% recommend this shop enough for iPhone Screen Replacement - I've just had my iPhone 6s screen replaced which only took 30 minutes for only £55!"
• "Friendly guy who replaced my iPhone 11 screen for only £70 & only took 1 hour!"
• "solve all the problems of my phone with a fair price"
• "Very professional and affordable phone repair service; recently they replaced my Pixel 3a battery for a reasonable price, and even cleaned out the charging port for free."

Cons:

• "Although, they promised me a speedy repair, it would have severely cut into my writing of an important essay."
• "All I wanted was my money back but I was spoken down to & informed that it was a 'bad batch' of batteries."
• "DO NOT GO HERE! I WAS SCAMMED."
• "the owner used 2nd hand parts never fitted it properly"
• "Took my iPhone 5 in to repair a broken screen. Was told would cost £50 and take 1 hour, however it in fact took 1 hour 30 minutes, and the customer service was disgusting."
• "Had camera glass replaced on phone and it wasn't ready at the time they said. Later in the day they messaged that it was ready and he would come and deliver it to my house on the night."
• "My iPhone 11 wasn’t fitted with a legit apple screen but he never told me it would be."