Hamptons Estate and Letting Agents Clapham Reviews Summary

Professionalism and Efficiency

Pros:

• "They are a polite, efficient and very good at what they do."
• "Ellie at Hamptons is an absolute professional! She handled everything super efficiently and found us tenants very quickly."
• "Oliver Brooks, our agent was absolutely incredible, he made the whole process smooth and was informative every step of the way."
• "We've just moved out of our rented house of 4 years and during this period have been dealing with the very professional and responsive Hamptons Clapham office."
• "I’d recommend Hamptons and also Oliver from the Clapham branch if you are looking to relocate down to London as the process has been impeccable."
• "Oliver went above and beyond throughout the entire move-in process."
• "Oliver has delivered a great service for me and my housemates, and we are incredibly grateful for his help in finding us a home!"

Cons:

• "The only reason who the office was lying all this time it was because they would to kick us out from the flat and then to increase the price."
• "The price they originally valued the property at generated little interest so they quickly recommended dropping the price."
• "STAY AWAY ! ! !"
• "Dreadful. Left damp unremedied for over two years. Avoid if possible."
• "Their posting was incredibly misleading and they have shown zero remorse in my dealings with them, particularly Oliver Brooks."
• "Note that hamptons contacted me about this review and left comment (see below) but did not remedy the issue. Firmly stand by the 1*. Genuinely useless company."
• "Even after this we struggled to get interest. I felt they were not as proactive as could have been."

Customer Support and Responsiveness

Pros:

• "I would like to thank Andrew Walker for all his help in finding a property. He was helpful, responsive, professional and understanding."
• "Giuseppe has been responsive and patient with explaining some of the detailed questions we have."
• "Jordanna was brilliant at assisting the sale process, very easy to get hold of and always offered good advice."
• "She was always available over the phone or via email, we always had a quick response."
• "Eloise at Hamptons has been our property manager for a while and she has been amazing - any time an issue is reported, she gets it sorted quickly and is very communicative and friendly to deal with."
• "Oliver was extremely attentive to our request and supported us through the entire process of securing the flat, ensuring everything was complete on time."
• "Eloise has been our contact at Hamptons for the past 3 years and she has always been very helpful and responsive."

Cons:

• "I would not recommend to anyone renting - we paid our rent on time for over two years and were excellent tenants but when the landlord wanted to get some money out of us, hamptons didn't support us in any way."
• "Hamptons didn't support us in any way and assisted in the landlord chasing money - didn't even respond to us when we asked them to mediate."
• "After three months who signed the contract with Hamptons, I noticed some issues with the head shower. I tried to contact with the agency by email but the first time no response."
• "So, few weeks later after the report came a plumber from the Hamptons supposed to check the situation in the bathroom and the plumber said the landlord has no idea for my request the last 7-8 months!"
• "We put our flat with Hamptons to sell and we're extremely disappointed with the number of viewings."

Agent Performance

Pros:

• "Hamptons Clapham have recently sold a couple of properties on my behalf and I've found them to really understand the market and their customers very well."
• "Cameron, Will and the team were great when selling our house."
• "Giuseppe at Hamptons was incredibly helpful whilst we were searching and signing for a flat."
• "I was very impressed with the service that her and Hamptons offered."
• "We rented through Hamptons for 2 years and had Marta as our property manager throughout who was fantastic."
• "I found Ella to be highly competent, organised and proactive."
• "We recently purchased a house through Hamptons Clapham... Cameron Bell... made the purchase process an incredibly smooth and easy one."

Cons:

• "We have just sold a house with Hamptons Clapham. We moved to them after the house had been on the market for two years without an offer."
• "We had a good experience with Hamptons, thanks to Jordanna and her dedicated team."