EB - Estate Agency Reviews Summary

Professionalism

Pros:

• "I was provided with extremely professional and high quality service from Klaudia."
• "Highly recommended! We liaised with Jason Ung who was very professional."
• "Dan has been very professional and supportive throughout the process of buying my first property."
• "They were extremely professional with managing the sales of my property."
• "I had an extremely positive experience of viewing a London property. Property consultant Edward Hughes delivered such professional service."
• "I can highly recommend Mark and his colleagues at Ernest Brooks for a very professional and smooth buying process."
• "Anthony was a very personable estate agent who showed us around the property."

Cons:

• "Response times are slow and insufficient, confusing replies are the norm."
• "Unfortunately, things went downhill soon after the contract had been signed. The so-called property managers are extremely difficult to communicate with and lack basic customer service skills."
• "We do not think the agent did sufficient investigation to help us find either a good sale price or a better sale strategy, which is what homeowners like us would want."
• "They never recognised responsibility for the extra costs we had to incur because of their lack of management and professionalism."
• "We don’t feel the experience showed any professionalism in this agency and wouldn’t recommend it to any other home sellers in Canary wharf area."
• "I’m totally not happy and I totally don’t recommend him or this company."
• "I worked with Jason for lettings. Totally bad experience as not professional and many word change."

Customer Service

Pros:

• "They made me feel like I was their only client."
• "Olivia Shenton-Sharp has been our agent for the property we are purchasing. She has gone above and beyond at every opportunity."
• "The whole experience, from start to finish, has been excellent."
• "Knowning how strussful selling a house can be, everyone at EBI, especially Maglin, were absolute champions."
• "Bailey from Ernest-Brooks was an absolute lifesaver. Any question or query I had was answered immediately, contact was very easy and he made us feel at ease all the way out through the process."
• "Patrick was incredibly kind, helpful and kept me in the loop at every step."
• "Their availability has been constant, their kindness worth mentioning."

Cons:

• "I was told that they manage the billing differently. This was not a satisfactory explanation for me."
• "She not only didn’t care to ask our permission to view the rooms, and basically touched everywhere in our flat."
• "We had to wait for nearly five months to get our deposit back and they still did not notify one of the energy providers about the new tenants since January 2023."
• "When I challenged the above individuals as to why I had never in my 2 years received a bill for heating, the various excuses, and deliberate attempts to deflect blame started."
• "After 3 weeks, still no appointments are being arranged to fix them despite numerous phone calls to follow up."
• "She disregarded the condition of our flat and was down-rating the home price by comparing ours to other flat in the area with different conditions and build age."
• "I was told that the issue lay with the management company that managed the community heating."

Recommendations

Pros:

• "Highly Recommended."
• "I would definitely recommend his services."
• "10/10 would definitely recommend!"
• "Even though I did not end up choosing a place with Ernest-Brooks I would highly recommend them."
• "Would certainly recommend them to anyone."
• "Can happily recommend Ernest-Brooks."
• "Highly recommend to anyone finding a home in London!"

Cons:

• "This company owes me more than £4k of unpaid invoices."
• "The property manger is very passive, if no phone calls to follow up with them, no actions will be carried out from them."
• "I never found any consistency with the property managers as they seemed to change regularly."
• "It is amusing to see Ernest responding to negative reviews as FRAUDULENT REVIEW!!! anytime they read a review that might affect their review score."
• "STAY AWAY! They were good and helpful five years ago when renting the flat but right now this company is absolutely terrible and severely mismanaged."
• "To sum up its clear I wouldn't recommend this agency to anyone, the lack of professionalism, responsibility and accountability has been proven in my experience."
• "We’ve approached this agency to evaluate our home for sale in future, but we feel the agent who came to visit was extremely rude."