The Car Group Reviews Summary

Sales Experience

Pros:

• "We were greeted by Oscar and he showed us around the showroom and made the experience very enjoyable."
• "Dropped in with no intention to buy, after having a test drive and talking to Greg we was given a reasonable px price and decided to buy."
• "Tayyib was extremely professional, very friendly & helpful."
• "The customer service, sales process and the professionalism of the staff at The Car group was impeccable."
• "The customer service and sales process was excellent."
• "From the moment I stepped into The Car Group's showroom, I knew I was in for an exceptional car buying experience."

Cons:

• "This has been the worst customer service I have ever experienced in my life. Please do yourself a favour & never buy from this company."
• "Went in wanting to spend 30k, first sales person couldn't be bothered showing us the exact car we asked for."
• "If I could give them a zero I would! I’ve been polite and professional but TheCarGroup your behaviour is absolutely shocking!"
• "Unfortunately, I would avoid this company at all costs!"
• "Aftercare is very disappointing."
• "Was going well purchase was smooth… well that was until they didn’t settle the finance with the car I part exchanged."

After-Sales and Customer Service

Pros:

• "I bought a car from here and was extremely pleased with my service give by Adnan."
• "Bought my first car few weeks ago from Mr Alireza farhadi, Very happy with my purchase got very good finance with them also the after sales was super good."
• "That’s the second time I am purchasing car from this company, super happy with Alireza Farhadi."
• "Well what can I say about this place, I must point out that I have been in the motor trade for 50 years."
• "Second hand car buying experience like no other!"
• "Best in the game and thanks to Arshia he was very helpful in finding the right car for me."

Cons:

• "They either didn’t send off the logbook or have sent it off with my name but someone else’s address."
• "Poor customer service, great at selling the car, but do not take responsibility if anything goes wrong with the car."
• "Bought a car from them last year which had worn tyres, they put 'brand new' tyres on for me. They certainly looked new as well with all the tyre shine they put on."
• "They even deserve no star, lack of communications, i am calling them many times but nobody is answering even the reception or sales."
• "Bought van last yr an it had been faulty from start, No rev lights Norev sensors Coolant bottle had residue oil in it."
• "I noticed that I have not yet submitted a review for my experience with Iman."