Address: Station Rd, Little Sutton, Ellesmere Port CH66 1NT, United Kingdom
Phone: +447725837077
Rating: 4.8
based on 203 reviews.
Customer Service
Pros:
"Outstanding customer service from the minute I first saw the car until completion."
"Amazing customer service and an all-round positive car buying experience."
"Rich was very honest prior to viewing explaining that the car was not prepared and needed some body work."
"Absolutely the best place to buy a car, after having a lot of problems in the past these guys reassured me and are very friendly with no pressure."
"Rich went over and above for me. Honestly could not recommend this garage enough."
"Highly recommend Rainford Cars, offered an excellent service after finding a car on auto trader."
"Brilliant and reliable place for used cars. Rich was very helpful throughout."
"Great service and attention to detail from Richie. Very fair deal agreed and could not have done more to get the car spot on for collection."
Cons:
"Unfortunately, 5 stars ain't enough, I've recently purchased a Mondeo from these guys and received great service when I first saw the car."
"Went here as it was recommended but after my experience, I need to reconsider my friends list."
"Awful customer service. They say they’d like to help but fight you on everything."
"Just wanted a car that works and we’re now being lied to and stalled."
"I brought a Vauxhall corsa from this place, overcharged and made a mug of is how I feel now."
"I bought a car from Rainford cars and rich was spot on from start to finish I had a small oil leak and my warranty had run out but rich sorted it for me with no problems."
"After a nightmare with a van lease and only a week to find a new vehicle for are business we popped into rainford car sales on the of chance rich was there and we asked for a pick up which by chance he just got in and was getting valeted rich stopped them and told us to take it out straight away."
"wouldnt buy a shopping trolly from rainford car sales, lies from the start, gave them benefit of doubt, they pester until a sale is done, but when i had issues with the car failed to return my calls, took forever."
Quality of Cars
Pros:
"A couple of weeks later we’ve just picked up the car, it’s like new."
"On collection of the car the body work had been completed to an impeccable standard and the car had been serviced, safety checked and valeted."
"Just purchased my new truck from Rainford cars today. Rich was top notch from start to finish really helpful."
"The car was in fantastic condition and purchased and picked it up a few days later. Very happy with the car and the service I received."
"I picked the car up today and its lovely and clean and drives amazing."
"From the minute I first spoke to Rich, to collecting a few days later I was fully updated all the way, didn’t have to call him once, he did all the work."
"After using the car a few times an unforeseen fault occurred which can happen when purchasing an older car. I rang Rich to explain the situation. Without hesitation Rich asked me to fetch the car back to be repaired."
"When I collected the car Rich wanted me to report back and keep in touch to make sure I was happy with the car and everything was ok. Customer service was priority and nothing was too much trouble."
Cons:
"Bought a car from Rainford cars, the car came with a couple of minor damages which was to the drivers wind mirror and to the windscreen."
"I have purchased this car for home delivery. Since we are based in London we were a bit hesitant on getting home delivery."
"A week later and the clutch slave cylinder went, something you could not foresee, Rich had no problem with replacing the full clutch within a few days."
"After about 8 days we starting having problems with the battery (sluggish starting and low battery warning when anything was on without the engine running)."
"I purchased a car from this garage on the 2/1/23 and it had engine problems a week later."
"After spending many weeks looking i spotted this nice looking Corsa from Rainford Cars, so i rang up and spoke to Rich to arrange a viewing and test drive."
"I bought a car from rich who has stuck to his word and carried out bits that needed doing. He has also respected my health limitations by offering a pick up and collection when needed."
"I bought a car a month ago at Rainford cars. I was contacted by Rich. I have to admit it, I didn't like him at first, but I have to say he has won my respect and appreciation for his professionalism and kindness."