Rainford Cars Ltd Reviews Summary

Customer Service

Pros:

• "Outstanding customer service from the minute I first saw the car until completion."
• "Amazing customer service and an all-round positive car buying experience."
• "Rich was very honest prior to viewing explaining that the car was not prepared and needed some body work."
• "Absolutely the best place to buy a car, after having a lot of problems in the past these guys reassured me and are very friendly with no pressure."
• "Rich went over and above for me. Honestly could not recommend this garage enough."
• "Highly recommend Rainford Cars, offered an excellent service after finding a car on auto trader."
• "Brilliant and reliable place for used cars. Rich was very helpful throughout."
• "Great service and attention to detail from Richie. Very fair deal agreed and could not have done more to get the car spot on for collection."

Cons:

• "Unfortunately, 5 stars ain't enough, I've recently purchased a Mondeo from these guys and received great service when I first saw the car."
• "Went here as it was recommended but after my experience, I need to reconsider my friends list."
• "Awful customer service. They say they’d like to help but fight you on everything."
• "Just wanted a car that works and we’re now being lied to and stalled."
• "I brought a Vauxhall corsa from this place, overcharged and made a mug of is how I feel now."
• "I bought a car from Rainford cars and rich was spot on from start to finish I had a small oil leak and my warranty had run out but rich sorted it for me with no problems."
• "After a nightmare with a van lease and only a week to find a new vehicle for are business we popped into rainford car sales on the of chance rich was there and we asked for a pick up which by chance he just got in and was getting valeted rich stopped them and told us to take it out straight away."
• "wouldnt buy a shopping trolly from rainford car sales, lies from the start, gave them benefit of doubt, they pester until a sale is done, but when i had issues with the car failed to return my calls, took forever."

Quality of Cars

Pros:

• "A couple of weeks later we’ve just picked up the car, it’s like new."
• "On collection of the car the body work had been completed to an impeccable standard and the car had been serviced, safety checked and valeted."
• "Just purchased my new truck from Rainford cars today. Rich was top notch from start to finish really helpful."
• "The car was in fantastic condition and purchased and picked it up a few days later. Very happy with the car and the service I received."
• "I picked the car up today and its lovely and clean and drives amazing."
• "From the minute I first spoke to Rich, to collecting a few days later I was fully updated all the way, didn’t have to call him once, he did all the work."
• "After using the car a few times an unforeseen fault occurred which can happen when purchasing an older car. I rang Rich to explain the situation. Without hesitation Rich asked me to fetch the car back to be repaired."
• "When I collected the car Rich wanted me to report back and keep in touch to make sure I was happy with the car and everything was ok. Customer service was priority and nothing was too much trouble."

Cons:

• "Bought a car from Rainford cars, the car came with a couple of minor damages which was to the drivers wind mirror and to the windscreen."
• "I have purchased this car for home delivery. Since we are based in London we were a bit hesitant on getting home delivery."
• "A week later and the clutch slave cylinder went, something you could not foresee, Rich had no problem with replacing the full clutch within a few days."
• "After about 8 days we starting having problems with the battery (sluggish starting and low battery warning when anything was on without the engine running)."
• "I purchased a car from this garage on the 2/1/23 and it had engine problems a week later."
• "After spending many weeks looking i spotted this nice looking Corsa from Rainford Cars, so i rang up and spoke to Rich to arrange a viewing and test drive."
• "I bought a car from rich who has stuck to his word and carried out bits that needed doing. He has also respected my health limitations by offering a pick up and collection when needed."
• "I bought a car a month ago at Rainford cars. I was contacted by Rich. I have to admit it, I didn't like him at first, but I have to say he has won my respect and appreciation for his professionalism and kindness."