Address: 6-12 Derby Ln, Old Swan, Liverpool L13 3DL, United Kingdom
Phone: +441512283643
Rating: 4.8
based on 496 reviews.
Staff and Service
Pros:
"Reception staff polite, friendly and efficient."
"The girls were so friendly and reassuring, made me feel very comfortable."
"He is so caring, supportive and reassures you every step of the way."
"Fantastic dental service! Lovely friendly efficient receptionists and amazing Dentist."
"The person who seen to me was brilliant felt at easy with him and the young girl as very pleasant visit to day thank you."
"She's so thorough with her treatment, making sure that if you have a problem, it will be sorted as soon as possible."
"I have a massive fear of the dentist and meeting new people as I have asperges and massive social anxiety but Imanie made me feel so at ease today."
Cons:
"I would avoid." (In reference to communication issues and inappropriate questions)
"It takes forever to get through that threshold and any concerns are not seriously dealt with."
"This place now operates a policy of 'see as many patients as possible, for as little time as possible'!"
"Worst unhelpful dentist. Just want your money.. arrogant and rude."
"Communication lacking amongst the other issues also asking patients how did you get your scars is entirely unacceptable."
"I really don't like the attitude of the lady who answered the phone. She was very impatient."
"Irresponsible, uneducated staff. A bunch of unprofessional people thanks to whom I’ve lost two of my teeth already."
Facility and Comfort
Pros:
"The interior of the practice is absolutely stunning."
"The refurbishment and extension of the surgery has created a fresh and modern environment."
"The interior of the practice is clean and smart."
"The practice has state-of-the-art equipment and technology."
"Very clean and relaxed environment."
"The brightly coloured waiting and reception areas don't feel so cold and intimidating as other dentists that I've been to and everything is spotless."
"The decor is lovely, the whole feel of the place relaxes you."
Cons:
"The newly extended building was extremely dark in colour that embodied an eerie psychological uneasiness."
"Also the receptionists could be a bit more polite when dealing with patients whose appointments they just cancelled last minute."
"I saw Rick yesterday although private I'm NHS... unfortunately it seems private treatment is priority."
"They have clearly taken on far too many patients out of greed, and are now using any excuse to deregister NHS patients."
"Complete waste of time, our last visit someone was called in ahead of my wife by mistake hence a 30 minute wait!!"
"I walked into an app for a clean and polish and was accidentally injected with anaesthetic."
"I am shocked at the list of issues I have had to be honest. Grant has been great but I do wish I had gone somewhere else as the service has been so poor."
Professionalism and Expertise
Pros:
"The dentist I saw for my few visits did a good job with my new set of dentures."
"He's done a great job with my fillings."
"Extraction was completed painlessly with dentist explaining everything to me to make me feel comfortable."
"Dr.Leanna is an exceptional dentist! My tooth which had been cracked for over a year is now pain free and better than ever."
"Leanna is a brilliant dentist. Very reassuring and informative."
"Grant the orthodontist and Melanie his assistant... were absolutely fantastic and so professional."
"Dr Gopinder Lalia is the best."
Cons:
"This dental practice, I think, has to go back to what was taught at uni, caring and serving the community."
"The dentists are actually really nice and supportive but the way the service is run is not the best at all."
"I put on the form what I specifically wanted and it was refused."
"Ricci explained all treatment options very clearly and was honest and explained some of the most expensive options were not always the best."
"I was advised root canal had failed and shouldn’t have been attempted due to the timeframe from the first appointment in 2019."
"Awful experience today! As a really anxious patient I had a dentist who had absolutely zero empathy, tact and totally lacked any patient care skills."
"I now have my new crowns which are excellent all of my new treatment was carried out within one month, whereas I waited eighteen months and paid hundreds of pounds and still you wouldn't touch my front teeth."