V.B. & SONS Reviews Summary

Product Selection and Quality

Pros:

• "It's the Tesco for anything North Indian."
• "Great for getting all your Indian groceries, fresh and frozen. Good range of products. Always stocked up."
• "Good value for money for Indian vegetables, grocery, pickles, dairy products, and all types of rice, atta, grains, pulses and juices."
• "V.B. & SONS is a treasure trove of authentic Indian products, offering a wide range of groceries, spices, snacks, and other essentials."
• "They probably import one of the best rice brands from India."
• "The groceries and food items are typically fresh, ensuring that customers can enjoy the true flavors and aromas of Indian cuisine."
• "Fresh Vegetable are really good quality."

Cons:

• "Although a lot of selection of Indian products, some products are poor quality."
• "On a third occasion, the medium poha I bought, both the packets smelled of some chemical."
• "We also found live insects in the prepacked lentils and beans."
• "Care should be taken as the fruit and veg tend to 'go off' in a couple of days."
• "Some quality very bad ..found stones in food while cooking n eating a lot of time."
• "Pillsbury etc brands were not available so purchased Ashirvad Ata 5 kg on 19 October 2022, could not read expiry date anywhere."
• "I bought jaggery from them and it was completely mouldy."

Pricing and Value

Pros:

• "Their house brand prices are very reasonable, especially dry fruits."
• "Reasonable prices and even better when buying in bulk."
• "Best place I know to get reasonably priced nuts: cashews, almonds, walnuts, peanuts."
• "Low prices for fresh grains, as well as fruit and vegetables."
• "Prices are reasonable."
• "Prices good and fair with current climate."

Cons:

• "This stores sells products with indian MRP mentioned on almost 20 times prices."
• "Prices have increased considerably during COVID and price labels missing."
• "Too many people in the shop! Taking advantage of lockdown situation, they've increased prices across the board."
• "Also the prices have shot up dramatically, only last week a single cauliflower was put up as £4.24 which I couldn't believe it."
• "The prices are expensive, but you will find many things which are not common."
• "VB & Sons has become too expensive."
• "Everything is getting expensive.....the quality is not very good."

Customer Service

Pros:

• "Spacious place, average prices, nice helpful staff."
• "Very friendly and helpful staff."
• "They have made major strides in customer service. Last 3 times I have been, I have seen new faces and the staff has been very helpful."
• "On a positive note, there was a very helpful girl on the shop floor but didn’t catch her name!"

Cons:

• "The super visor was rude and a noxious. Never shop there - sold out of date goods with their own brand and would not even exchange it."
• "Staff are particularly unhelpful and sometimes rude."
• "Extremely horrible customer care."
• "Appalling service. Staff are very rude and more worryingly, they are selling food which contains INSECTS before the sell by date."
• "Awful and rude customer service by Hemadri at the cashier till!"
• "Staff aren't too polite and some items are overpriced."
• "Utterly rude staff."

Parking and Accessibility

Pros:

• "Parking thankfully was simple when we got there."
• "Big parking area as well and wheelchair access."
• "Most important point in their favour here is the parking place that they have."
• "Accessible car park at the rear which is free of charge."
• "The store boasts excellent parking facilities, making it convenient for customers."
• "Located off the Main Street, easy to spot. Best part is that they have free parking."

Cons:

• "1 hour parking restrictions only allows 1 or 2 things to buy."
• "They issued a £60 penalty for parking just a little over 60mins."
• "Parking spaces are there but always busy and difficult to get in and out."
• "Parking is available at the back of the store, but very busy."
• "Car park was horrendous, took ages to get the car parked."
• "Parking Fines - Buyers beware! You only have 60 minutes and then add £100 fine."
• "Busy store and difficult to get parking on busy days."

Store Layout and Cleanliness

Pros:

• "Compared to the VB & sons on Ealing road this is much more spacious and easier to navigate."
• "Really clean and good range of food."
• "All the shelves were fully stocked."

Cons:

• "However, their cosmetic range is somewhat limited."
• "Lots of empty shelves (out of stocks) and items in the wrong place."
• "Boxes lying everywhere on the floor posing a health risk."
• "Everything is kept haphazardly."
• "The current way of display and arrangement of the various products that they sell has a lot room for improvement."
• "Some staff are very rude and abrupt. Don’t like to answer questions about where a product is."
• "It is now simply a shambles and really not worth the money."