Address: Simone Weil Ave, Ashford, TN24 8YN, United Kingdom
Phone: +441233610841
Rating: 4.3
based on 231 reviews.
Customer Service
Pros:
"Today my car automatically locked with keys, granddaughter and dog locked inside. Kellie in the petrol station was both kind lending me her phone to call AA and refused to take money for call and gave me a hot drink whilst waiting for AA as it was freezing and offered me her jacket to keep warm. 1st class."
"The Staff are very friendly and helpful."
"Friendly staff always willing to help if you need it. Large store with not just groceries here but household goods, toys, electrical, home entertainment as well as TU clothing."
"Polite and helpful staff too."
"Staff are friendly and professional and extremely helpful and knew where everything was."
"A big thank you to Ben and the girls... They were incredibly helpful. Such wonderful customer service."
"Staff at Sainsbury's are friendly and helpful to those who need it."
Cons:
"Very rude and unprofessional security staffs."
"The checkout supervisor Aysire was rude, unhelpful and really hadn't a clue on customer service."
"A little chaotic at the customer service counter. Staff very unfriendly."
"The girl behind the pizza counter looked very angry and her manner wasn't nice at all."
"Sainsburys by Brook extremely unprofessional."
"The cafe let's this supermarket down. Visited twice over last 2 weeks. Cutlery dirty, staff indifferent, long wait for breakfast when it eventually turns up after a 30 minute wait Luke warm with burnt toast!! When raised with manager totally indifferent. No apology or resolution!! Not going back. Avoid!!"
"I was verbally attacked when I tried on a hat."
Store Layout & Facilities
Pros:
"It's a large Sainsbury with plenty of parking and an associated fuel station."
"Love this supermarket. Lots of space to move around."
"Biggest sainsburys in the country so lots of choices. Isles wide, bright and spacious."
"They have a parking outside."
"The car parking is excellent."
"Also has a restaurant, and timpsons shoe repair in-store."
"Nice large store with plenty of products available. Split over two levels with clothing and a cafe upstairs."
Cons:
"Still a fantastic store, but the car park is a disaster. Pick the wrong time to shop, then better buy a snack."
"Problems arise with empty spaces on shelves as well as difficulty locating products which are not where you expect them to be eg oriental sauces and dehumidifiers."
"Massive store where sometimes you get lost trying to find the right thing. Not many store assistants to help. The ones you find are too busy to help the customers."
"The actual supermarket is fine... but the parking is terrible and needs to be sorted."
"Where's the cafe/restaurant gone? The upstairs clothing area now just seems a mess with the toilet stuck out in an unused area."
"Was ok, carpark badly designed, as drainage dips in the road are followed with speed bumps as you exit the dip."
"The fact that the shop is upstairs is weird and rather unwelcoming."
Product Availability & Pricing
Pros:
"The prices are also competitive which was once my biggest Saintsbury caveat."
"All the items are of high quality at very reasonable prices."
"Went there today and bought a 400g bag of Celebrations for 1.05. Was so impressed that I bought 30 bags! Unbelievably cheap."
"One of the better Sainsburys, no parking fee."
"They have a wide range of stuff including dairy products, fresh fruits and vegetables, bakery items, frozen, cosmetics, kitchen and sanitary items, chips, chocolates and spices, etc..."
"Good quality food & other items."
"Fruit and vegetables were fresh, with offers on some and great prices elsewhere."
Cons:
"Meat counter is often closed or very low on stock."
"The shelves are empty of the normal goods that you buy."
"Virtually nothing on the shelves, from fruit and veg to bread."
"Less and less selection and availability of the basic things."
"Sainsbury's is ok but somewhere prices of right through the roof."
"Sainsbury has become very expensive."
"Bought fuzzy water on offer at £2 but charged £2.50!"