CareCo Sheffield Reviews Summary

Staff Service and Professionalism

Pros:

• "Really friendly and helpful. Chloe was our sales advisor. She was excellent in all respects."
• "Very friendly knowable staff who made us feel relaxed."
• "Abigail was brilliant, her knowledge, expertise, as well as patience, understanding and plenty of reassurance for my mum."
• "Called in last weekend with my mum to look for a lightweight mobility aid. Abigail was so friendly and helpful."
• "Excellent service! We visited CareCo at Sheffield on Sunday and were given an excellent demonstration of Rollators by Amanda Foster."
• "The staff at CareCo were very professional and very easy to talk to."
• "Fabulous service from start to finish. Abigail was amazing nothing too much trouble."
• "We were very satisfied with how we were shown a folding wheelchair with storage bag that met my needs."

Cons:

• "Do Not Be FOOLED by Their Advertising. I Was Pushing My Wife in Her Wheelchair and When we Arrived At Our Destination The Wheelchair FELL Apart."
• "We went to care co store in Sheffield after I had ordered some items online. My experience of CareCo Sheffield particularly Amanda the advisor was absolutely five stars I was really impressed. Unfortunately I have had to deduct one star because I had a poor response from the customer care at head office."
• "Orded a folding walking stick and a magnifying light and it's not turned up. Went to care co and they told me to ring a number I told them it's not my job you sort it out you've took my money so sort it out. Very poor customer care."

Product Selection and Quality

Pros:

• "Within seconds we were made to feel so welcome and given such great choice by our mobility assistance, Amanda."
• "CareCo has a vast range of goods, which you can try before you buy and extremely friendly staff to help you make the right choice for your needs."
• "A lovely big showroom with a large variety of mobility assistance items."
• "The comprehensive demonstration enabled us to make an easy choice of what we needed from the good selection of products."
• "A fantastic showroom where you are allowed to wander."
• "Care co were definitely the best shopping experience for mobility scooters."
• "I have spoken to a very helpful young man on the phone and then followed up with absolutely wonderful service in the Sheffield branch by a very knowledgeable advisor called Amanda."
• "I cannot recommend CareCo more highly. Amanda did not rush us out of the shop when it was near closing."

Cons:

• "Firstly the riser/recliner was too large to fit through the front door upon delivery due to the size of the packaging. They didn't unpack or set the appliance up."
• "The fireside chair however did fit and was assembled upon delivery..... Well done 😁 this, however, broke after just a couple of weeks use."
• "I have always received excellent service on every visit and would highly recommend them."

Customer Experience and Satisfaction

Pros:

• "We were given time to discuss, plus asked if we wanted to have a drink."
• "Abigail answered all of our questions and gave my wife plenty of time to try out the chair."
• "Thank you again for all your help and advice, if we thought we had a problem Abigail had many ways to solve them."
• "She explained everything we needed to know about the chair and demonstrated the workings, the folding and unfolding, care of the battery and accessories available."
• "No pressure to purchase at any point during the demonstrations, just good helpful advice."
• "Amanda was also able to demonstrate how easily the scooter fitted into my car boot, which is by no means large."
• "The two ladies looked after us. We purchased a powered wheelchair."
• "We went to visit today intending to buy an item we had seen online. We were served by Amanda who was extremely helpful, friendly and honest."

Cons:

• "As I proved purchase with a receipt, my review stands."
• "UPDATE... After posting this review a customer care manager contacted me and resolved the issue by replacing the chair."
• "Very poor customer care. We have a rep coming today for a stair lift not from card co."
• "Orded a folding walking stick and a magnifying light and it's not turned up."