Address: 11 Westferry Circus, London, E14 4HE, United Kingdom
Phone: +442077159700
Rating: 4.8
based on 247 reviews.
Customer Service
Pros:
"The process and interaction were very smooth, professional and friendly."
"Lauren Hatcliff - the director, was always available on Whatsapp and answered all questions and resolved any concerns."
"Joanna Ludlow at JLL has been amazing for us!"
"They've been responsive throughout the process, quickly answering any questions I've had (and I can be quite annoying!)."
"She kept me updated throughout the entire process and she was always available to answer any questions, follow up and assist along the way."
"Customer service was excellent during our search for a place to rent."
"Very pleased with the quality of the customer service."
Cons:
"JOANNA LUDLOW had a very unfortunate experience with this agent in the Canary Wharf office. I was taken aback with her attitude and aggressiveness."
"We received very little assistance from JLL and the help we did get was extremely limited and delayed."
"please do not use JLL canary wharf, my friend is renting with them and has very large windows, the blinds do not close and they are refusing to fix this."
"Tiffany ignored us for weeks when we asked for a response on facilities or issues with mould in flat."
"Getting fobbed off and passed around but no one actually taking ownership and helping fix."
"The staff in this office are very rude and discriminatory."
"Simple email response takes about two-three weeks, so to fix a simple problem will take months."
Property Management
Pros:
"The property management team, particularly Khurram, demonstrated a high level of support and responsiveness during our tenancy with JLL."
"Stefania went above and beyond in providing assistance when our washer dryer malfunctioned."
"Stefania was our property manager for the past year and she has been very helpful and supportive throughout the entire process of renting."
"I consider JLL and Joanna Ludlow as an asset to the sector with a genuine desire to give exceptional services."
"I wholeheartedly recommend Stefania and the team at JLL for anyone looking for a seamless, stress-free property management experience."
"The JLL Canary Wharf team assisted me with my move into Landmark Pinnacle. Ayesha was very helpful and clear throughout the whole process, provided all required information straight away whenever needed."
"Highly recommend Stefania Schiavon went above and beyond when I need help with my property's appliances."
Cons:
"Yesterday was the first day we had to move into the new apartment but it's impossible to live in that apartment right now."
"We were rushed out the door and left with a plethora of maintenance and health + safety issues with the apartment we were renting."
"Very poor experience of letting with this agency, they have withheld the deposit for over 4 weeks."
"The Property manager, despite her huge efforts and level of care, put me through a difficult experience when I needed maintenance."
"Even pool at amory tower was closed for 6 months of our tenancy and we never got a response for no facilities?"
"The property manager doesn't care about the tenants of the apartments they manage."
"Very unprofessional property managers (Olga Nimet), sending you details for transferring the name on the bill accounts only after you have moved out."
Responsiveness
Pros:
"Ayesha was so responsive and helpful from the very start of the search up until the signing of the contract and the handover with the property manager."
"She was very responsive and a great help along the way."
"Communication was quick and clear and the whole process ran smoothly."
"The team are very professional, proactive and fast responsive."
"They are super responsive, helped me find a wide range of rental options and finally find my ideal next flat to rent."
"Jennifer Dawson and Gemma Rogers in particular responded to any queries we had extremely quickly and politely."
"Thoroughly professional and only an email away."
Cons:
"Not caring anything about tenant's interest and losses, the agent hangs up the phone when she doesn't have more reasonable arguments or doesn't agree with tenant's argument."
"We were in contact with several different estate agencies but the service level from JLL were miles ahead of the others."
"It’s very horrible experience renting from this branch store. When we speak The stuff do mock customer it’s unbelievable."
"The most ridiculous thing is they don’t admit they did laughed at me."
"I was too angry and felt insulted when talking with the stuff of this office."
"Every single conversation is useless, and she is still my property manager during my stay I am not sure if she can help other problem during my stay."
"I think I am necessary to wire down my experience and no more people been treat with such ridiculous and unreasonable behavior and attitude!"
Professionalism
Pros:
"Adam Garson completely changed my perception of traditional agents and I was very impressed with both his efficiency and professional advice."
"Great service from JLL in finding a rental. They were by far the most professional and responsive of the agents we dealt with."
"I would like to give Danny at the Canary Wharf office the thumbs up for his excellent work."
"I had a positive experience with the JLL agency, both in terms of property management and sales."
"I would highly recommend both Stephanie and Jennifer who as a credit to them and to JLL."
"JLL has provided an excellent service in leasing and managing my apartment in Canary Wharf since 2000."
"Very professional, maintained great communication and clarity throughout."
Cons:
"After terminating our most recent tenancy with JLL, we have been treated very poorly, unprofessional and unfair!"
"I cannot recommend renting from this agency."
"Overall, our treatment bordered on being intentionally deceitful and I would advise anybody thinking of renting from them to make sure they know exactly what they're getting into."
"Unfortunately A very bad experience with Adam Garson. We agreed on viewing 2 days ago."
"Overall, I just feel a significant lack of professionalism from JLL."
"I will never understand why instead of choosing to find a solution she chose to berate me, it stayed with me but I then realised that this is not a reflection of who I am but who she is."
"Very unpleasant end of tenancy experience with JLL - would advise tenants to avoid this company."