Connells Estate Agents Worcester Reviews Summary

Customer Service

Pros:

• "I have nothing but great things to say about Jessica Shepherd at Connells Worcester. Her customer service skills are excellent."
• "Connells were extremely friendly and helpful from the get go."
• "As a landlord I have found Connells lettings in Worcester to be helpful, knowledgeable and professional at all times."
• "We always receive a very professional, efficient, caring, considerate service with excellent responsiveness."
• "Jess helped us with a mortgage on our house. She was very responsive, efficient and always on hand to answer any queries and questions we had."
• "Good customer service from Kris in Lettings."
• "We received great customer service from the staff at this branch, Erin in particular gave great customer service, was extremely personable and professional and went above and beyond to help with our property search."

Cons:

• "Then we find out we need a guarantor, not until we ring up to see how things are going on!!"
• "Worst Experience and company to have rented with...further more i have to call up to chase my own deposit after i had been told it would be refunded within 5-7 days 10 days later and i am still yet to receive it."
• "Extremely disappointing agency. I have contacted in regards to a property for rent however they took my details and said they will call back the same day however they didn’t."
• "We kept chasing for a viewing for 4 days. Chris the letting manager did not give us right info and kept us waiting."
• "Connells and the ref company had no communication skills between them and us!!!"
• "Very un-efficient, un-professional and poor service will not recommend to anybody!!!!!"
• "Worst Experience and company to have rented with...communication with them is terrible."

Mortgage and Financial Services

Pros:

• "The mortgage advice and service at Connells is absolutely superb."
• "Jess Shepherd was fantastic, answering our enquires with speed and precision, even when they were rather simple."
• "The service to date has been fantastic and Jess has clearly explained the process for us in a comprehensive, but accessible way."
• "We recently used the mortgage advisor service at Connells Worcester to find a mortgage (first time buyers), our experience was wonderful from start to finish."
• "Ellis from the mortgage team did a phenomenal job explaining things to me and making sure I knew all my options."
• "I had a fantastic experience with Jess the Senior Mortgage Consultant. She was very helpful with the whole process, from explaining the house purchase process to me completing on my first house."
• "We had an excellent experience working through two mortgage applications and property purchases with Jess Shepherd at Connells."

Cons:

• "Should have moved into a flat, last October. But to them it was OK not to have working electricity. Nobody apparently knew if was meter or not, they wanted rent, without being able to move in."

Professionalism and Support

Pros:

• "Olivia supported us through the whole process, was so friendly and great at communicating to keep us in the loop at all time."
• "Thomas Wallace has been absolutely amazing during our process of buying our first house."
• "I had an amazing experience with Olivia Dunn as well as Kris at Connells Worcester during my recent move."
• "Have purchased 2 properties through Connells Worcester and both times I have received great customer service and they found me 2 great homes."
• "Very professional and great to work with, I have used them quite a few times and built up a good relationship with Chris Jones."
• "Second time we have used Connells to rent a property and each time the customer service has been faultless."
• "Leonie was fantastic, she was professional and extremely helpful when it came down to finding a solution for broadband."

Cons:

• "On the day of key collection my partner gets a call in the morning from Stewart Thomas the lettings manager and was told that we had not been accepted all this in an abrupt and rude manner and no suggestions on how to resolve this matter!!!"
• "Tried my hardest to be patient but I’ve never been treated so poorly!! Found them to be lazy and rude!"
• "It raised questions as to whether my offer was even passed over to the vendor and how much care an attention they take over their stock."