ludlowthompson Canada Water Reviews Summary

Professionalism

Pros:

• "Conor has been extremely professional, reassuring and lead us carefully through each step of the process."
• "Paul Sargeson from Ludlow Thompson has been incredibly helpful and professional in our search for a new home."
• "Both Paul and Nathan have been helpful in guiding through both sides of the transaction to everyone's satisfactory."
• "Martin on the Sales team was super helpful giving us plentiful insight and trustworthy information."
• "Very positive impressions of Ludlow Thompson and specifically Henoc - responsive and with a very professional attitude."
• "Paul Sargeson was a consummate professional who took me around 3 viewings."
• "Halima has been a great pleasure to interact with, she has been extremely helpful and attentive."

Cons:

• "Morgan exhibited behavior that I would describe as condescending."
• "I'm appalled by how unprofessional they are."
• "Not professional at all. Poor handling of communication between the landlord and potential tenants."
• "I'm appalled by how unprofessional they are... They wasted 5 weeks and were not able to rent a flat that another agency rented out within 2 days!"
• "Joao, the branch manager, consistently avoided phone calls, provided vague responses, and lacked direct communication."
• "NO COMMUNICATION I’ve had to chase constantly."
• "Agency is a scam. Communication is poor and they withhold information in the name of cooperate greed."

Communication

Pros:

• "Skye is a breath of fresh air."
• "Hilima Begum's communication skills was exceptionally brilliant."
• "Skye was quite responsive, and quickly set up a viewing for a beautiful property that we were interested in."
• "She even followed up with extra information via email."
• "Clarity, friendliness and responsiveness in communication."
• "Skye was always there to help guide us professionally and kindly!"
• "Skye McDermott conveyed all of our queries and requests back to the landlord in an efficient manner."

Cons:

• "They failed to fulfil their promise of giving me an update by a specific time and they disappeared for a full day."
• "I had to chase them for a reply multiple times on every possible way of communication without getting any response."
• "Ludlow Thompson's communication left much to be desired."
• "Their systems and process is also inefficient, you need to chase the people twice a day for a response."
• "You receive a response every 10 days (if not longer)."
• "PLEASE stop contacting me. I have requested multiple times now and am now at the point where I am being harassed by Charlie."
• "I have requested twice now to be removed from the text and emailing list for Canada Water area and have been ignored multiple times."

Customer Service

Pros:

• "The team at Canada Water have been excellent to deal with from the off."
• "Superb work by the staff at Ludlow Thompson."
• "Our experience with LudlowThompson Canada water has been easy and professional."
• "The team at Canada Water was amazing. They have supported us through refurbishment, layout to match potential tenants and managed to re-let the properties within hours."
• "Kerl and the team was absolutely amazing to deal with, he walked me and my husband through the rental process ensuring we understood step of the way."
• "I've just been incredibly impressed by all at ludlowthompson."
• "A very professional and responsive team that helped every step of the way."

Cons:

• "I made the stupid mistake of responding to an advert posted by this company... Avoid. Avoid. Avoid this company!"
• "They are expensive and simply not knowledgeable about the market."
• "Lost money due to arranging appointment and having to move clients."
• "WOULD NOT RECOMMEND."
• "They will give you false hope just to keep you interested in the property instead of telling the actual status."
• "Last minute cancellations of appointments. Nothing worse in an agency."
• "AVOID."