Address: 28-29 Tottenham Ct Rd, London, W1T 1BL, United Kingdom
Phone: +442039519753
Rating: 4.2
based on 318 reviews.
Service
Pros:
"The service is good."
"The service is speedy and the staff friendly."
"Service was prompt and staff were friendly."
"Staff were really friendly."
"Saff very friendly excellent customer service."
"Great service with the staff being very approachable and friendly."
"Service here with a smile..warm and welcoming."
Cons:
"The staff were perfectly nice but basically not present throughout."
"Service was rather slow on a Monday night."
"Terrible service, terrible attention."
"Really poor experience, the food wasn't inedible but it wasn't great, and the service was terrible."
"The restaurant is severely understaffed, dirty and there is a waitress in particular who slams orders on the table and has the most standoffish, disrespectful demeanour ever witnessed towards customers."
"Then we had 3 wrong items brought to the table by a disinterested and unenthusiastic waiter who kept mumbling the incorrect items' names incoherently."
"Slow / disinterested service."
Food Quality
Pros:
"The word amazing doesn’t do it justice. The flavours and the sauces are all amazing."
"Try the beef nachos, wonderful generous servings of tender beef with crisp cheesy chips."
"The nachos were great with really tasty slow cooked meat and toppings."
"Food was amazing had tacos and slaw!"
"The food always tastes fresh."
"The aubergine tacos are amazing."
"The food was delicious and cooked exceptionally well."
Cons:
"Definitely expensive for what it is."
"Unhygienic kitchen (long hair in food); rude staff; poor customer service; bland food."
"The tacos (beef chilli and pork piblil) were really average and had very little flavour/seasoning."
"The chicken burrito had hardly any chicken in so really disappointed in this."
"The food itself is generally good, but nothing to write home about."
"The majority of our food lacking flavor."
"Food itself was tasty but pricey for the portion sizes - tacos were thin."
Ambience & Decor
Pros:
"I like the modern feel as I enter, mixed with Mexican decorations. Eg love the lit up skulls and scorpions on the wall."
"Restaurant inside looked great."
"It has a great atmosphere/decor & friendly staff."
"The restaurant looks cool."
"Smart airy venue."
"Clean and artsy restaurant."
"The interior is pretty unique setting a nice vibe."
Cons:
"Busy restaurant while managers sit on their laptop in a corner where they don't allow customers to sit even though it is a customer seating area."
"Dirty tables not cleared the whole time we were there."
"The cover does not fully protect from rain, so when it started raining we got rain on our table in sides."
"Place had a damp smell and certain members of staff didn’t have great hygiene and no uniform."
"The seating area feels quite cramped."
"Damp smell probably came from the dirty bags of laundry or whatever this is in the pictures or the dirty sinks."
"The staff was extremely lazy, the person at the door has been rejecting everyone stepping into the venue."
Pricing
Pros:
"Also I would consider the prices really cheap considering this is a great spot for travelers, students and shopping."
"Prices are really good on Mondays, average the rest of the week."
"Good value too."
"It’s FAIRLY PRICED! In London… just let that sink in."
"Price is also very fair for the amount we ordered."
"We had the fish tacos, DF nachos and two portions of cheesy fries (c.£40) which in London is a decent price."
"Prices are very reasonable (especially for central London!)"
Cons:
"Definitely expensive for what it is."
"The food is a tad overpriced."
"Charging 2 pounds for a 250ml drink is a bit high."
"Wouldn't really be going back because of the price. 10 pounds for 2 small tacos?? I'd much rather go to Taco Bell."
"Food is good but on the pricier side. Expect main between £15-£20."
"The food is maybe slightly overpriced for what is essentially fast food but wants to be upscale fast food."
"All in all way too expensive for the quality of food."